Client Advisor, Vancouver Holt Renfrew - Temp (8 months)

Christian Dior Couture; Vancouver; On-site; CAD 38,756 - 42,632; Part time

Benefits offered by this job

Hourly wage

Commission eligibility

Job summary

Christian Dior Couture in Vancouver seeks a Client Advisor for an 8‑month temp assignment. You will build a personal client portfolio, leverage product knowledge, and drive sales while delivering best-in-class service across in-person, phone, and electronic channels.

You will nurture local and international clients, provide tailored recommendations, and collaborate with leadership to resolve issues, ensuring a premium brand experience.

Qualifications

• Minimum 3 years of Retail Sales and Client Service experience in luxury goods.
• Strong communication and relationship-building skills.
• Ability to work varied hours including nights, weekends and holidays.

Responsibilities

• Build and grow a personal client portfolio with focus on retention and lifetime value.
• Sell through product knowledge and clienteling to achieve individual sales goals.
• Provide best-in-class service in person, on the phone, and via electronic channels.
• Support floor moves, merchandising, and stock handling as needed.
• Locate merchandise across boutiques and process charge-send sales.

Skills

Retail Sales

Client Service

Luxury Brand

Communication

Organization

Follow-through

Tools

POS System

Job description

Job Title: Client Advisor, Temp (8 months)

Reports to: Boutique Manager/Director

Job Purpose

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best‑in‑class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client‑centric approach.

Tasks & Responsibilities

• Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team first attitude at all times
• Act as a brand ambassador both within and beyond the boutique environment
• Ensure a welcoming client focused environment, offering best in class service, in person, over the phone, and through electronic communication
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow‑up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products
• Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business
• Anticipate client needs and deliver tailored product recommendations and styling guidance
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other Boutiques for clients, accurately process charge‑send sales per Company guidelines
• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures
• Assist in packing or wrapping customers’ merchandise, when necessary

Requirements

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow‑through skills
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor‑tag remover, computers, and all other office equipment
• Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
• Responsible for store security procedures, including locking and securing the premises, as needed

Benefits

• The selected candidate will be offered an hourly rate within the range of $20-$22 per hour plus commission eligibility
• The rate offered will be dependent upon the candidate's relevant skills and experience

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.