Client Advisor - Holt Renfrew

brobstongroup.com - Jobboard; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join brobstongroup.com as a Client Advisor in Vancouver, BC. Provide exceptional customer service while exceeding sales goals through tailored in-store experiences. Your role involves building client relationships and assisting with special requests, while maintaining store standards.

The ideal candidate has a minimum of 3 years' experience, excellent communication skills, and flexibility in work schedule.

Qualifications

• Minimum 3 years' experience; luxury retail preferred.
• Excellent verbal and written communication skills.
• Flexibility for nights, weekends, and holidays.

Responsibilities

• Achieve client advisor metrics and sales targets.
• Build and maintain client books.
• Participate in store opening and closing procedures.

Skills

Customer service excellence

Sales skills

Communication skills

Digital literacy

POS systems proficiency

Education

High School Diploma

Tools

CRM software

Inventory management systems

Job description

Summary

Provide outstanding customer service and exceed assigned sales goals by building and maintaining long-term client relationships. Tailor the in-store experience using clienteling tools and detailed product knowledge while maintaining professional appearance and store standards. Support daily store operations and contribute to team performance through collaboration and communication.

Responsibilities

• Achieve client advisor metrics, CRM requirements, and individual sales targets.
• Build and maintain client books; follow up on client inquiries and correspondence.
• Assist with special requests including repairs, special orders, and returns.
• Perform stocking/restocking and regular store maintenance; support visual merchandising with direction from VM and management.
• Use POS and other software accurately to update customer database and manage inventory functions.
• Participate in opening/closing procedures, team meetings, and training of new advisors.
• Adhere to loss prevention and health and safety guidelines.

Requirements

• Minimum 3 years'' experience; luxury retail preferred.
• Minimum High School Diploma; strong digital literacy.
• Excellent verbal and written communication skills; foreign language skills a plus.
• Ability to use POS systems and inventory functions; RTW experience preferred.
• Flexible availability including some nights, weekends, and holidays.
• Ability to lift up to 10 lbs.