Client Advisor

brobstongroup.com - Jobboard; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

Brobston Group is seeking a Client Advisor to create memorable experiences for global clientele in a fast-paced luxury retail environment. This role requires delivering exceptional, personalized service while driving sales through a strategic sales mindset.

Ideal candidates will have experience in luxury retail or a strong customer service background, along with excellent interpersonal skills and flexibility for evenings and weekends. Join a dynamic team dedicated to building long-term client relationships.

Qualifications

• Experience in luxury retail or a client-centric customer service environment.
• Excellent interpersonal and communication skills.
• Motivation to improve personal performance and willingness to learn.

Responsibilities

• Deliver exceptional, personalized service to build client relationships.
• Meet and exceed individual sales targets.
• Maintain high standards of visual presentation.

Skills

Experience in luxury retail

Excellent interpersonal skills

Flexible availability

Strategic sales mindset

Job description

Summary

As a Client Advisor you will create memorable experiences for a global clientele in a fast-paced luxury retail environment. You will drive sales through personalized service and relationship building while demonstrating a strategic sales mindset and eagerness to learn. The role requires flexibility, including availability for evenings, weekends, and the holiday period.

Responsibilities

• Deliver exceptional, personalized service to build and maintain long-term client relationships.
• Meet and exceed individual sales targets through proactive clienteling and product knowledge.
• Participate in the store's commission program and contribute to team sales performance.
• Maintain high standards of visual presentation, merchandising, and store operations.
• Collaborate with colleagues and management to support store goals and client events.

Requirements

• Experience in luxury retail or a client-centric customer service environment, or a strong history of customer service with an elevated clientele.
• Excellent interpersonal and communication skills with a client-focused attitude.
• Strategic sales mindset, motivation to improve personal performance, and willingness to learn industry-leading practices.
• Flexible availability including evenings, weekends, and the November/December holiday period.
• Ability to work effectively in a team and adapt in a fast-paced retail setting.