Client Advisor - Oakridge

Brobston Group LLC; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

Brobston Group is looking for a Client Advisor in Vancouver who excels in customer service and sales. The role requires at least 2 years of retail experience, preferably in luxury settings, and the ability to meet sales targets.

The ideal candidate will demonstrate strong communication skills and be proficient with POS systems. Responsibilities include managing client relationships, inventory records, and supporting store operations and visual merchandising standards.

Qualifications

• Minimum 2 years of retail experience, preferably in luxury retail.
• Proven sales drive and strong interpersonal skills.
• Ability to lift up to 10 lbs and work effectively in a team.

Responsibilities

• Achieve individual and store sales targets and meet CRM/KPI requirements.
• Build and maintain client books; follow up on client inquiries.
• Operate POS accurately and maintain customer database.

Skills

Retail experience

Strong interpersonal skills

Communication skills

Sales drive

Education

Bachelor's degree or equivalent experience

Tools

POS systems

Inventory management systems

Job description

Summary

The Client Advisor provides best-in-class customer service and aims to exceed individual and store sales goals through expert product knowledge and elevated operational acumen. This role creates an exceptional client experience, builds lasting client relationships, and supports store visual and operational standards.

Responsibilities

• Achieve individual and store sales targets and meet CRM/KPI requirements.
• Build and maintain client books; follow up on client inquiries and special requests (repairs, returns, special orders).
• Operate POS accurately and maintain customer database and inventory records.
• Participate in stocking/restocking and routine store maintenance; assist with opening and closing as needed.
• Support visual merchandising standards and adhere to loss prevention and store policies.
• Participate in team meetings and training of new Client Advisors.

Requirements

• Minimum 2 years of retail experience; luxury retail preferred.
• Proven sales drive and strong interpersonal and communication skills.
• Experience using POS systems and inventory management functions.
• Ready-to-wear experience preferred; foreign language skills a plus.
• Ability to lift up to 10 lbs and work effectively in a team environment.
• Bachelor's degree or equivalent experience and strong organizational/computer skills.