Client Advisor - Bloor Street

Brobston Group LLC; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

Brobston Group LLC is seeking a Client Advisor to drive sales through premium client service and deep product knowledge in a luxury retail setting. You will build lasting client relationships, deliver a white-glove post-purchase experience, and maintain impeccable store presentation.

The role requires strong communication, polished presentation, and flexibility to work evenings, weekends, and holidays; multilingual skills are a plus for serving a diverse client base.

Qualifications

• Proven success in premium or luxury retail; luxury client book is highly desirable.
• Excellent personal presentation and strong communication skills.
• Refined attention to detail and strong problem-solving abilities.
• Flexible availability including evenings, weekends, and holidays; ability to lift up to 20 lbs.
• Multilingual abilities (Spanish, French, Portuguese, and/or Mandarin) are a plus.

Responsibilities

• Consistently achieve and exceed individual sales targets.
• Represent the brand with product heritage and craftsmanship.
• Cultivate and maintain an exclusive client portfolio through personalized engagement and appointments.
• Deliver white-glove post-purchase service, managing follow-ups, repairs and service requests.
• Execute POS transactions accurately and open/close the register per policy.
• Support inventory management and loss prevention efforts.
• Maintain visual merchandising and ensure immaculate store presentation and operational readiness.

Skills

Luxury retail

Client service

Product knowledge

Multilingual

Job description

Summary

The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and building lasting client relationships. This role delivers an outstanding in-store experience, represents the brand with impeccable professionalism, and contributes to the store’s commercial success.

Responsibilities

• Consistently achieve and exceed individual sales targets.
• Serve as a brand ambassador, communicating product heritage, design, and craftsmanship.
• Cultivate and maintain an exclusive client portfolio through personalized engagement and appointments.
• Deliver white-glove post-purchase service, managing follow-ups, repairs, and service requests.
• Execute POS transactions accurately and open/close the register per policy.
• Support inventory management and loss prevention efforts.
• Maintain visual merchandising and ensure immaculate store presentation and operational readiness.

Requirements

• Proven success in a premium or luxury retail environment; an established luxury client book is highly desirable.
• Excellent personal presentation and strong communication skills.
• Refined attention to detail and strong problem-solving abilities.
• Flexible availability including evenings, weekends, and holidays; ability to lift and handle items up to 20 lbs.
• Multilingual abilities (Spanish, French, Portuguese, and/or Mandarin) are a plus.