Client Advisor

RBC; Goderich; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading international bank in Ontario seeks an enthusiastic individual for a client-focused role. Your responsibilities include engaging clients, educating them on digital banking, and resolving their issues. The ideal candidate should possess strong problem-solving skills, dedication to client satisfaction, and flexibility. This full-time position offers a comprehensive rewards program, including competitive pay and career advancement opportunities in a collaborative environment.

Benefits

Competitive compensation

Bonuses

Flexible benefits

Career advancement opportunities

World-class training

Qualifications

• Demonstrated passion for putting clients first in a sales-driven environment.
• Strong problem-solving and people skills to build relationships.
• Flexibility and eagerness to learn.

Responsibilities

• Engage with clients to uncover their banking needs.
• Educate clients on digital banking tools.
• Proactively resolve client banking issues.

Skills

Adaptability

Client Centricity

Communication

Digital Literacy

Problem Solving

Job description

Job Description

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, and as an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What is the opportunity?

As an RBC ambassador, you help clients with their everyday banking, adding value in the moments that matter most to clients and collaborating with RBC partners to help them achieve their goals. You’ll demonstrate digital banking tools, onboard new clients, and refer sophisticated opportunities to specialists, contributing to high client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, and identifying sales and referral opportunities.
• Focus on client education and demonstration, leveraging technology to deliver memorable experiences, drive sales, and retain business.
• Respond to client-initiated contact, assisting with a full range of financial transactions.
• Actively listen and engage clients to further understand their individual needs.
• Proactively take ownership of resolving and preventing client banking problems.
• Cultivate and maintain relationships with partners to maximize business opportunities and referrals.

What do you need to succeed?

Must-have

• Demonstrated passion for putting clients first, with success in a hands‑on, target‑driven sales environment.
• Problem‑solving and people skills, with the ability to build strong relationships and proactively connect with clients.
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success.
• Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.).
• Must be able to work all business hours.

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry.
• Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits.
• Continued opportunities for career advancement.
• World‑class sales training, coaching, and development opportunities.
• Support from a dynamic, collaborative, progressive, and high‑performing team, and world‑class tools and training.
• Opportunity to achieve great success and grow your career with RBC.

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

Address: 158 COURT HOUSE SQ:GODERICH

City: Goderich

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-28

Application Deadline: 2025-12-08

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com