Clerk A CSR (temporary up to six months)

City of Winnipeg; Winnipeg; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local city government in Winnipeg seeks a Clerk A - Contact Centre to provide customer service support and assistance to registered users. This part-time, temporary role includes working shifts that may vary. Candidates must have a high school diploma and experience in customer service, as well as effective communication and computer skills. The position offers a salary range of $17.85 to $25.29 per hour.

Benefits

Competitive salary

Employer-paid benefits

Training and development opportunities

Qualifications

• High school graduate or equivalent (GED).
• Minimum of one (1) year working experience in a customer service/office environment.
• Ability to communicate effectively orally and in writing.
• Strong computer skills, including proficiency with Microsoft Word, Excel, Outlook.
• Ability to type accurately at a minimum of 20 w.p.m.

Responsibilities

• Provide information and assistance to customers inquiring about services.
• Assist with front line transportation service requests.
• Work as part of a service delivery team.

Skills

Effective oral communication

Effective written communication

Customer service skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Ability to type 20 w.p.m.

Navigating customer information databases

Listening effectively

Knowledge of the City of Winnipeg street system

Education

High school graduate or equivalent

Job description

Overview

Clerk A - Contact Centre

Department: Winnipeg Transit Client Services

Designated Work Location: 414 Osborne, on site.

Position Type: Part time, temporary up to six months with potential for extension.

Hours of Work: Shifts vary and may include weekends, holidays, evenings and days.

Salary: $17.85 to $25.29 per hour as per the Clerk A classification within the C.U.P.E Collective Agreement and based on 35 hour work week.

Employee Group: CUPE

Posting No.: 126346

Closing Date: October 14, 2025

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees, including competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. We also offer education, training, and staff development opportunities to ensure our employees are equipped with the necessary skills to advance in their careers. Our Benefits web page provides detailed information about the benefits we offer, and you are encouraged to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples, and Newcomers are encouraged to self-declare in the online application.

Requests for Reasonable Accommodation will be accepted during the hiring process. Preference to internal applicants may be applied.

Job Profile

Under the direction of the Winnipeg Transit Plus Contact Centre Supervisor, the Winnipeg Transit Plus Customer Service Representative, while working as part of a service delivery team, is responsible for providing information and assistance to callers, front line transportation service requests to registered Winnipeg Transit Plus customers and assistance to contract service providers.

Your Education And Qualifications Include

• High school graduate or equivalent (GED).
• Minimum of one (1) year working experience in a customer service/office environment.
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to type accurately at a minimum of 20 w.p.m.
• Strong computer skills, including proficiency at a basic level with Microsoft Word, Excel, Outlook and windows-based applications.
• The ability to navigate customer information databases, use e-mail and internet, or the ability to quickly learn and utilize various customer information databases and applications in a multi-tasking environment.
• A demonstrated ability to listen effectively, speak clearly, calmly and professionally, while demonstrating appropriate and effective customer service skills during very stressful situations, always being courteous and tactful.
• Demonstrated thorough knowledge of the City of Winnipeg street system, location of major health care institutions, post-secondary education facilities, shopping centres and major employment locations.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check with the Vulnerable Sector Check satisfactory to the employer will be required from the successful candidate(s), at their expense.
• Must be able to work a variety of shifts.
• Must be available for a minimum of 20 hours per week which fit into our operationally required working hours. Availability for open scheduling is an asset.

How To Apply

APPLY ONLINE, including all documentation listed below:

• Current resume (Required).
• Cover letter (preferred)
• Applications submitted without REQUIRED documentation will not be considered.
• Your application documents must clearly indicate how you meet the qualifications of the position.

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/. For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311.

Hours of Work: Shifts may be daytime, evening, holiday and/or weekend shifts. Open availability for all shifts is an asset, as per operational requirements.

Employee Group: CUPE

Position Reports To: Contact Centre Supervisor

Flexible work arrangements may be available once candidates have completed their probationary period.

Only candidates selected for interviews will be contacted.