Claims Adjuster - Fast Track

Arthur J. Gallagher & Co. (AJG); Toronto; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Global reach, local impact

Job summary

Gallagher Bassett is seeking a Claims Specialist to investigate and evaluate claims, determine coverage and reserves, and settle where appropriate. You will interact with claimants and clients, analyze liability and damages, and document findings with precision.

The role requires strong negotiation, excellent communication, and the ability to manage multiple tasks in a fast-paced environment while adhering to policy and regulatory standards.

Qualifications

• Experience evaluating claims and determining coverage, liability and damages.
• Strong negotiation and communication abilities under pressure.
• Ability to analyze complex information and make sound decisions.
• Efficient time management and organization in a fast-paced environment.
• Excellent verbal and written communication with clients and colleagues.

Responsibilities

• Investigate and evaluate claims to determine proper reserves and settlement approach.
• Interact with claimants, clients, and internal teams throughout the process.
• Analyze coverage, liability and damages and document findings.
• Communicate decisions clearly and in a timely manner.
• Ensure alignment with company policies, procedures and legal requirements.
• Perform additional duties as assigned.

Skills

Claims investigation

Negotiation

Analytical skills

Time management

Communication skills

MS Office proficiency

Education

College/University degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Responsible for the investigation, evaluation, disposition and settlement of all claims. This includes the investigation, determination and evaluation of coverage, liability and damages and the setting of proper reserves.

How you'll make an impact

• Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.


• Interacts extensively with various parties involved in the claim process.


• Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.


• Handles claims consistent with our clients and corporate policies, procedures and \"Best Practices\" and also in accordance to any statutory, regulatory and ethics requirements.


• Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file.


• Other duties as assigned.

About you

Skill

• Knowledge of accepted industry standards and practices.


• Analytical skills necessary to make decisions and resolve issues inherent in the handling of claims.


• Ability to successfully negotiate the settlement and disposition of auto physical damage and product liability claims including the ability to interpret related documentation.


• Time management skills


• Exceptional telephone communication skills


• Experience in Retail claims environment


• Strong organization skills with attention to detail and accuracy


• Excellent verbal and written communication skills as demonstrated by your ability to convey professionalism


• Strong understanding of Microsoft Office programs, ie: Word, Excel and PowerPoint


• Exceptional customer service skills required

Qualifications

• Minimum one to three years work experience required.


• College/University degree or equivalent work experience preferred.


• Ability to work in fast paced environment.


• Ability to be licensed and/or certified in provinces in which claims are being handled.

Relationships

• Good interpersonal skills including the ability to work in conjunction with and support all administration management, supervisory and staff positions.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)