Senior Claims Adjuster

Arthur J. Gallagher & Co. (AJG); Toronto; On-site; CAD 70,000 - 97,000; Full time

Benefits offered by this job

Competitive compensation

Benefits programs

Career development

Collaborative culture

Global reach

Job summary

Gallagher Bassett Canada is hiring a Senior claims adjuster to investigate, evaluate, and settle complex claims including general, product, and auto liability. You will negotiate with solicitors, assess coverage, and use industry standards to drive outcomes in a fast-paced environment.

Ideal candidates have a high school diploma with 5 years of claims experience, licensing progress (CIP/C11/C12/C14/C110), and strong written and verbal communication in English (French would be an asset).

Qualifications

• High school diploma with 5 years related claims experience.
• Licensing: CIP completion, or C11/C12/C14/C110 minimum with progress toward licensing.
• Extensive knowledge of industry standards and practices.

Responsibilities

• Investigate, evaluate, disposition and settle claims across General liability, Product liability and Auto Bodily Injury.
• Negotiate settlements with solicitors and parties within authority.
• Identify coverage and apply policy language to determine coverage applicability.
• Multi-task and manage priorities with strong written and verbal communication.

Skills

Claims handling

Negotiation

Analytical

MS Office

Education

CIP/CIP completion

C11/C12/C14/C110 licensing

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Poised for aggressive growth, there has never been a better time to be part of the Gallagher Bassett Canada team. We have a full-time job opening as a Senior claims adjuster.Responsible for the investigation, evaluation, disposition and settlement of claims. In this position, you will be handling any of the following types of losses ~ General liability claims, Product liability claims, Auto Bodily injury.

How you'll make an impact

Knowledge of accepted industry standards and practices. Analytical skills necessary to make decisions and resolve issues inherent in the handling of claims.
Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation.

Negotiate with solicitors and directly with parties to resolve claims within authority granted.

Understanding of various jurisdical legal processes.

Ability to identify potential litigation and non-litigation strategies and determine the best course of action.

Experience in mediations, pre-trial conferences and other procedures, negotiations and settlements required to bring the claim to resolution.
Analyze relevant policies to determine coverage available. Identify the allegations and assess coverage to determine the extent to which coverage may apply to the claim.

Ability to multi-task and adapt to a changing environment.
Time management skills
Strong Organization skills with attention to detail and accuracy.
Excellent verbal and written communication skills as demonstrated by your ability to convey information professionally.

Both French and English would be an asset.
Handles claims consistent with our clients and corporate policies, procedures and “Best Practices” and in accordance to any statutory, regulatory and ethics requirements.
Strong understanding of Microsoft Office programs, like Word, Excel and PowerPoint
Exceptional customer services skills required

About you

High school diploma and 5 years related claims experience required.
CIP completion, or C11, C12, C14, C110 minimum and in progress with minimum courses for licensing.
Appropriately licensed and/or certified in all provinces in which claims are being handled or able to obtain the licenses/certification per local requirements.
Extensive knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.

Preferred:

Bachelor's degree preferred.

Behaviors:

Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.
Analytical skill necessary to make decisions and resolve complex issues inherent in handling losses.
Ability to successfully negotiate the settlement and disposition of serious claims including the ability to interpret related documentation.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)