CIBC Jasper AB Client Service Representative

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a Client Service Representative to join their dynamic team. In this role, you will be the first point of contact for clients, assisting them with their banking needs and ensuring a positive experience. Your ability to engage with clients, solve problems, and leverage technology will be key to helping them achieve their financial goals. This position offers the opportunity to work in a fast-paced environment where your contributions will make a real difference. If you are passionate about client service and eager to grow your career, this role is perfect for you.

Benefits

Competitive Salary

Incentive Pay

Banking Benefits

Defined Benefit Pension Plan

Employee Share Purchase Plan

Vacation Offering

Wellbeing Support

Social Recognition Program

Qualifications

• Advanced English fluency is required for effective client communication.
• Strong problem-solving skills and client engagement are essential.

Responsibilities

• Assist clients with their banking needs and transactions.
• Connect clients to the right team members for support.

Skills

Client Engagement

Problem Solving

Technology Proficiency

Communication Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Anticipated Start Date: ASAP

Employer: Company Name CIBC

Position Details:

1. Number of Positions Available: 1
2. Position Type(s): Part-Time
3. Position Duration: Permanent
4. Staff Accommodation: No
5. Wage Range: TBD Hourly

Job Overview:

What you'll be doing: As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

How you'll succeed:

1. Client engagement: Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
2. Problem solving: Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
3. Leveraging technology: Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Perks & Benefits:

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

Position Requirements:

English Fluency Level required for position: Advanced

Job Requirements:

Who you are:

1. You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
2. You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
3. You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
4. You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
5. You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
6. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Application Details:

How to Apply:

1. Documents Required: Resume
2. Cover Letter