Service Writer

Finning International Inc.; Fort McMurray; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Stable Monday to Friday schedule

Career development opportunities

Diversity and inclusion

Job summary

Finning Canada in Fort McMurray is seeking a Service Writer to join our team. You’ll coordinate between customers, technicians, parts personnel, and shop leadership to ensure work orders are processed accurately and service activities stay organized.

This role emphasizes customer service, administrative accuracy, and operational coordination, with a stable Monday-to-Friday schedule and opportunities to grow within a leading Caterpillar dealer.

Qualifications

• 2 to 5 years of experience in a mechanical, service, heavy equipment, transportation, or shop environment.
• Strong administrative and organizational skills.
• Exceptional attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service and communication skills.

Responsibilities

• Serve as a primary point of contact for customers, providing professional and timely support.
• Receive and log service calls for field technicians.
• Dispatch field technicians and maintain visibility of technician locations to support safe operations.
• Build and maintain relationships with new and existing customers.
• Coordinate with Shop Foreman, Service Manager, and Parts Department to ensure smooth execution of service work.
• Open, update, process, and close work orders accurately.
• Prepare customer invoices and ensure all billable documentation is complete and accurate.
• Track purchase orders and follow up with customers as needed.
• Utilize Excel and RentalMan to support daily operations.

Skills

Administrative skills

Organizational skills

Customer service

Communication

Multitasking

Tools

Excel

RentalMan

Service systems

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Location: Fort McMurray, AB Schedule: Monday to Friday (5x2) Position Type: Full-Time, Permanent Keep Heavy Equipment Operations Running Smoothly.

Are you highly organized, customer-focused, and comfortable working in a fast-paced service environment? We're looking for a Service Writer to join our Fort McMurray team. In this role, you'll be the central point of coordination between customers, technicians, parts personnel, and shop leadership. You'll play a critical role in ensuring work orders are processed accurately, service activities stay organized, and customers receive exceptional support from start to finish. If you thrive in an environment where every day is different and enjoy balancing customer service, administration, and operational coordination, we'd love to hear from you.

Based on similar internal Service Writer role documentation, this position focuses on work order management, technician coordination, customer support, invoicing accuracy, and service operations administration.

Job Description:

What You'll Do

Customer Service & Service Coordination

• Serve as a primary point of contact for customers, providing professional and timely support.
• Receive and log service calls for field technicians.
• Dispatch field technicians and maintain visibility of technician locations to support safe operations.
• Build and maintain strong relationships with new and existing customers.
• Coordinate with the Shop Foreman, Service Manager, and Parts Department to ensure smooth execution of service work.
• Schedule lube technicians and maintain the shop service board.
• Support equipment exchanges and service-related customer requests.

Work Order & Administrative Management

• Open, update, process, and close work orders accurately.
• Prepare customer invoices and ensure all billable documentation is complete and accurate.
• Track purchase orders and follow up with customers as needed.
• Maintain Service Maintenance Files (SMFs) and equipment records.
• Update equipment statuses and maintain accurate service documentation.
• Coordinate Non-Destructive Testing (NDT) requirements and maintain tracking records.
• Ensure paperwork is completed and processed in a timely manner.
• Utilize systems such as Microsoft Excel and RentalMan to support daily operations.

Operational Support

• Provide mechanics with the documentation required to complete daily work assignments.
• Maintain customer-owned equipment records.
• Identify opportunities to improve efficiency and support cost-effective branch operations.
• Collaborate with service leadership to support branch performance and customer satisfaction.

What We're Looking For

Qualifications

• 2 to 5 years of experience in a mechanical, service, heavy equipment, transportation, or shop environment.
• Strong administrative and organizational skills.
• Exceptional attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service and communication skills.
• Comfortable working independently with minimal supervision.

Technical Skills

• Proficiency with Microsoft Office applications, particularly Excel.
• Experience with computer-based service, inventory, or maintenance systems.
• Ability to learn new systems and processes quickly.

Why Join Us?

• Stable Monday to Friday schedule.
• Opportunity to work alongside skilled technicians and industry professionals.
• Dynamic role with a mix of customer interaction and operational coordination.
• Supportive team environment where your contributions make a direct impact on daily operations.
• Career development opportunities within a growing service organization.

Who Will Succeed in This Role?

• Enjoy keeping people and processes organized.
• Are proactive and solution-oriented.
• Communicate confidently with customers and internal teams.
• Take pride in accuracy and attention to detail.
• Can manage competing priorities while maintaining a positive attitude.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.