Children's Case Manager

Service-Coordination-For-Persons-With-Special-Need; Ottawa; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

Service Coordination for Persons With Special Needs is seeking a Case Manager for Children’s Services to coordinate supports for eligible children with developmental disabilities or autism. You will work directly with families to access community resources and implement person-centered plans, while maintaining case files and collaborating with partners.

The role requires 3+ years in developmental services, a BSW/DSW/SSW diploma, and strong communication skills.

Qualifications

• Minimum of 3 years experience in developmental services.
• Diploma in BSW/DSW/SSW required.
• Proficient in MS Office and data management.

Responsibilities

• Maintain accurate case files and agency database.
• Develop person-centered plans with individuals.
• Provide information and referrals to access community services.
• Attend meetings and coordinate transitions with schools when applicable.
• Support budgeting and financial forecasting where applicable.
• Promote awareness of SCS and participate in community outreach.

Skills

Interpersonal skills

Analytical thinking

Problem solving

Verbal communication

Written communication

Time management

Organizational skills

Strategic thinking

Education

BSW/DSW/SSW diploma

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Salary Range: $55,250.00 To $65,000.00 Annually

Date posted:

October 16, 2026

Title:

Case Manager, Children\'s Services

Preferred

Status:

Full Time - TERM 12 months

Closing Date: October 30, 2026

Salary Range:

$55,250.00 - $65,000.00

Primary Focus

Reporting directly to the Supervisor of Children\'s Services, the Case Manager is primarily responsible for is responsible for the coordination of services to eligible children with a developmental disability and / or autism spectrum disorder with the participation of the individual/family. Through a person-centered approach, the Case Manager identifies and assists in gaining access to services and supports by completing referrals on the child\'s behalf to the requested community resources, as per agency protocols where applicable. The Case Manager educates and enables individuals / families to become as independent as possible in their ability to carry out the actions as outlined in their own / child\'s Plan of Service.

Responsibilities

• Maintains the accuracy and integrity of information contained in case files and the agency\'s database in accordance with established standards; provides input/data and statistical analyses as required.
• Develops a Person-Centered Plan with each individual to identify support needs.
• Assists the families by providing the information and referral support to families in order to access appropriate services and supports for their child in the community.
• Review SCS and me booklet with individuals yearly, as per SIPDDA.
• Establishes and maintains a positive working relationship with the individual, family and community partners
• Visits their assigned individuals on both a scheduled or unscheduled basis
• Attends relevant meetings as it relates to the provision of care for individuals.
• Initiates the Integrated Transition Planning Protocol with schools where applicable
• Participates in financial forecasting and budget development where applicable
• Reports to the Supervisor any areas of risk to the individual and or SCS
• Maintains the accuracy and integrity of information contained in client files and the agency\'s database in accordance with established standards;
• Complies with all the policy and procedures of SCS
• Promotes awareness of SCS by participating in agency presentations to parent groups, schools and other agencies, as requested.
• Performs other duties as assigned.

Knowledge and Skills

• A minimum of 3 years of work within the developmental services sector
• A BSW, DSW, or SSW diploma educational background is required
• Excellent interpersonal skills.
• Must have strong analytical, reasoning, problem solving and facilitation skills.
• Knowledge of the services available for children and adults in the developmental sector
• Knowledge of the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 (SIPDDA) regulation 299/10, and the Child, Youth and Family Services Act (CYFSA) is a requirement.
• Proficiency in both official languages - written and spoken- is preferred.
• Excellent organizational and time management skills to meet scheduled deadlines.
• Excellent verbal and written communication skills.
• Strong strategic and critical thinking skills.
• Experience with budgeting and finance management is an asset
• Proficient in the use of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Internet.
• Must have a valid driver\'s license and access to own vehicle for business travel.

Working Conditions

Work is normally completed within a standard office or home office but also requires some travel to attend meetings locally, regionally and provincially. There are frequent interruptions, tight deadlines and changes in priorities.

Accommodations

Service Coordination Support (SCS) has an accommodation process in place and provides accommodations for candidates and employees with specific needs. If you require specific accommodations, please contact the Human Resources Advisor of SCS so that we can make arrangements to provide appropriate accommodations for you.

SCS embraces diversity and equal opportunity in a serious way. We are committed to building teams that represents the communities we serve. All employment decisions are based on qualifications, skills and business need.