Developmental Services Case Manager

Your Support Services Network; Aurora; On-site; CAD 58,000 - 68,000; Full time

Benefits offered by this job

Hybrid work options

Wellness program

Diversity, equity & inclusion

Job summary

Your Support Services Network (YSSN) in Aurora, Ontario seeks a Developmental Services Case Manager to deliver intensive, person-centered services for children and adults with developmental disabilities and dual diagnosis. The role supports navigating services, accessing resources, and improving quality of life.

The position is a full-time contract to August 2027 with in-office requirements, travel within York Region, and a commitment to confidentiality and collaboration in a diverse workplace.

Qualifications

• Bachelor’s degree in social work or related discipline.
• Minimum three years directly related front line experience.
• Experience with individuals who have developmental disabilities is essential.

Responsibilities

• Provide intensive case management, advocacy, and support services.
• Conduct needs assessments and develop individualized service plans.
• Facilitate referrals and support skill development for independence and community participation.

Skills

Frontline experience

Crisis prevention

Analytical skills

Communication skills

Confidentiality

Computer skills

Education

Bachelor’s degree in social work

Tools

Microsoft Office

Database software

Internet & Email

Job description

At Your Support Services Network (YSSN), we believe in making a difference. As a non‑profit charitable organization, we support individuals with mental health challenges, developmental disabilities, and complex needs—helping each person build meaningful connections and live their best lives.Through compassionate, person-centered services, we empower individuals to achieve their goals and participate fully in their communities.

YSSN offers more than just competitive compensation—we provide a supportive, inclusive, and flexible work environment where employees can thrive. From hybrid work options and professional development to wellness programs and a strong commitment to diversity, equity, inclusion, and belonging, we invest in our team’s growth and well‑being.

Our Vision: A Meaningful Life for All – Relationships, Community, Well-Being

Our Mission: Communicate. Connect. Collaborate.

Join one of Canada’s top non-profit employers of choice and be part of a team that values meaningful work, collaboration, and positive change.

Job Opportunity

Developmental Services Case Manager

ONE Full-Time Contracts to August 2027 (with the possibility of extension or becoming permanent)

• Status: Full-Time,Contract
• Starting Hourly Rate: $32.13/ Hour
• Office Hours: Monday - Friday - 8:30 am - 4:30 pm,35 Hours per week
• Location:Aurora, OntarioL4G 3S9
• Office Expectations; This position requires:
  • A minimum ofone in-office day per month to provide team coverage
  • Attendance at additionalin-office meetings,training sessions,supervision meetings,andall-staff events as required
  • Applicants must reside within a reasonable dailycommuting distance of the office and/or assigned service area and be able toattend the office as required for operational needs
• Posting Closes: Thursday, October22at 4:00 pm EST

Job Description

The Developmental Services Case Manager, as part of a team serving York Region is responsible for the providing intensive case management, advocacy, and support services to individuals aged six and older with developmental disabilities and/or dual diagnosis (developmental disability and mental health).

The primary function of this role is to support children, adults, and their families through a person-centered approach to service delivery, assisting clients in navigating the developmental services system, identifying and accessing appropriate community resources, and exploring available support options. Responsibilities include conducting needs assessments, developing and coordinating individualized service plans, facilitating referrals, and supporting skill development to enhance independence, community participation, and overall quality of life.

Position Requirements

• Bachelor’s degree in social work or related discipline (i.e. Health Sciences)
• Experience;
  • Minimum three years directly related front line experience
  • Experience working with individuals who have developmental disabilities is essential
  • Experience in assisting people to develop independent living skills and plan for more independent living is an asset
  • Crisis prevention and intervention experience
  • The ability to demonstrate sound clinical judgment
  • Familiarity with the local service system and its providers is required
  • Strong analytical, problem solving, conceptual, and facilitation skills
  • Excellent oral and written communication skills
  • Ability to use a variety of software tools, including Microsoft, Data Base, Internet and Email
  • Ability to maintain strict confidentiality of Agency information
• Travel within the geographic area of York Region
• Working conditions -Office work, public sites, service user home environments, and travel with and without service users
• Second language is considered an asset
• An understanding of cultural diversity is considered an asset

* The successful applicant will be required to provide a police clearance that meets agency standards

* A valid G Drivers License, access to a reliable vehicle and adequate insurance coverage for business responsibilities, OR access to reliable transportation.

YSSN is an equal opportunity employer that welcomes applicants from diverse backgrounds and is committed to an accessible, respectful hiring process.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact Human Resources.