Resource Coordinator - Complex Special Needs

Service-Coordination-For-Persons-With-Special-Need; Ottawa; Presencial; CAD 55 000 - 65 000; Tempo integral

Resumo da oferta

Service Coordination for Persons With Special Needs in Ottawa seeks a Resource Coordinator – Complex Special Needs. The role focuses on monitoring services for eligible children, developing evidence-based plans, and coordinating supports on their behalf.

The incumbent reassesses and evaluates current services, engages families, and ensures timely updates. A Bachelor’s in social work or related diploma, plus 3 years in developmental services, is required.

Qualificações

• Requires minimum 3 years of experience in developmental services.
• Bachelor's degree in social work or related diploma required.
• Excellent interpersonal skills and strong organizational abilities.

Responsabilidades

• Engage with individuals and families to assess needs and set goals.
• Develop a Person-Centered Plan with the family and support network.
• Review Plans yearly and update as required per SIPDDA.
• Maintain client files and agency database with accuracy.
• Coordinate services and monitor service provision for assigned individuals.
• Attend meetings and maintain positive working relationships with stakeholders.
• Assist with budget development and financial forecasting.
• Ensure compliance with policies and procedures of SCS.

Conhecimentos

Interpersonal skills

Analytical thinking

Problem solving

Facilitation skills

MS Office

Driver's license

Formação académica

Bachelor's degree in social work

Diploma in Social Work

Support Service Worker diploma

Ferramentas

MS Office

Descrição da oferta de emprego

Resource Coordinator - Complex Special Needs

Full Time - Permanent Ottawa, ON, CA

Salary Range: $55,250 – $65,000

Date posted

October 9, 2026

Title

Resource Coordinator – Complex Special Needs

Status

Permanent

Closing Date

October 23, 2026

Primary Focus

Reporting directly to the Supervisor of Complex Special Needs, the Resource Coordinator is responsible for monitoring the provision of services for eligible children. Through a person-centered approach, the Resource Coordinator oversees the development and implementation of an evidence-based service plan to meet the individual’s needs and coordinates services on their behalf. The Resource Coordinator is also responsible for the reassessment and evaluation of current services and supports and future options.

Main Responsibilities

• Engages with the individual and their family, assesses current and future options, provides links to resources and participates in setting goals through the Plan of Care and Individual Support Plan.
• Develops a Person-Centered Plan with each child / family / support network to identify support needs.
• Review with assigned individuals and family the SCS and My Booklet yearly as per SIPDDA.
• Completes all MCCSS required updates and reviews by established deadlines
• Provides resource information to OPR/individual and or family
• Establishes and maintains a positive working relationship
• Visits their assigned individuals on both a scheduled or unscheduled basis to monitor the provision of service
• Verifies information follows-up and takes appropriate action on any incident or Serious Occurrence related to the individual’s care as reported by the OPR.
• Attends clinical consults, school meetings and other relevant meetings as it relates to the provision of care of their assigned individuals.
• is accountable for financial forecasting and budget development
• Reports to the Supervisor any areas of risk to the individual and or SCS
• Works with clients and OPR’s in problem solving issues where applicable or required.
• Facilitates financial discussion with OPR as it relates to the policies and procedures of the department
• Maintains the accuracy and integrity of information contained in client files and the agency’s database in accordance with established standards;
• Attends regularly scheduled supervisions to review case load for support and receives direction as needed
• Complies with all the policy and procedures of SCS
• Promotes awareness of SCS by participating in agency presentations to parent groups, schools and other agencies, as requested.
• Performs other duties as assigned.

Knowledge and Skills

• A minimum of 3 years of work within the developmental services sector
• A bachelor's degree in social work, Diploma in Social Work or Support Service Worker diploma educational background is required
• Excellent interpersonal skills.
• Must have strong analytical, problem solving, critical thinking and facilitation skills.
• Knowledge of the services available for children and adults in the developmental sector
• Knowledge of the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 (SIPDDA) regulation 299/10, and the Child, Youth and Family Services Act (CYFSA) is a requirement.
• Excellent organizational and time management skills to meet scheduled deadlines.
• Ability to work in a fast-paced environment and handle a number of issues simultaneously.
• Proficient in the use of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Internet.
• Must have a valid driver’s license and access to own vehicle for business travel.

Working Conditions

Significant portion of the work is completed at the residences managed by the OPR’s, individual family homes, and requires local travel. Work is generally scheduled and priorities established in advance.

Accommodations

Service Coordination for People with Developmental Disabilities (SCS) has an accommodation process in place and provides accommodations for candidates and employees with specific needs. If you require specific accommodations, please contact the Human Resources Advisor of SCS so that we can make arrangements to provide appropriate accommodations for you.

SCS embraces diversity and equal opportunity ina serious way. We are committed to building teams that represent the communities we serve. All employment decisions are based on qualifications, skills and business need.