Case Manager, Children’s Services

Service Coordination Support / Service Coordination Soutien; Ottawa; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

Service Coordination Support / Service Coordination Soutien in Ottawa is seeking a Case Manager for Children’s Services. You will coordinate services for eligible children with developmental disabilities or autism, using a person-centered approach to help families access supports and implement their Plan of Service.

The role requires a minimum of 3 years in developmental services, a relevant diploma (BSW/DSW/SSW), strong communication and organizational skills, and the ability to work with

Qualifications

• BSW, DSW, or SSW diploma required.
• Minimum 3 years experience in developmental services.
• Excellent interpersonal and communication skills.
• Strong analytical, reasoning, problem-solving and facilitation skills.
• Knowledge of SIPDDA regulation 299/10 and CYFSA is required.
• Proficiency in both official languages preferred.
• Valid driver’s license and own vehicle for travel.

Responsibilities

• Maintains accuracy of case files and agency database.
• Develops a Person-Centered Plan with individuals.
• Provides information and referrals to access community services.
• Reviews SIPDDA and related documents annually.
• Maintains positive relationships with individuals, families and partners.
• Visits assigned individuals on schedule or as needed.
• Attends meetings related to care provision for individuals.
• Initiates and participates in planning protocols with schools where applicable.
• Supports budgeting/forecasting as applicable.
• Ensures compliance with agency policies and procedures.

Skills

Interpersonal skills

Analytical skills

Problem solving

Facilitation

Time management

Communication skills

Education

BSW, DSW, or SSW diploma

Tools

Microsoft Office Suite

Job description

Date posted

October 16, 2026

Title

Case Manager, Children’s Services

Bilingualism

Preferred

Status

Full Time – TERM 12 months

Closing Date

October 30, 2026

Salary Range

$55,250.00 - $65,000.00

Primary Focus

Reporting directly to the Supervisor of Children’s Services, the Case Manager is primarily responsible for is responsible for the coordination of services to eligible children with a developmental disability and / or autism spectrum disorder with the participation of the individual/family. Through a person-centered approach, the Case Manager identifies and assists in gaining access to services and supports by completing referrals on the child’s behalf to the requested community resources, as per agency protocols where applicable. The Case Manager educates and enables individuals / families to become as independent as possible in their ability to carry out the actions as outlined in their own / child’s Plan of Service.

Responsibilities

• Maintains the accuracy and integrity of information contained in case files and the agency’s database in accordance with established standards; provides input/data and statistical analyses as required.
• Develops a Person-Centered Plan with each individual to identify support needs.
• Assists the families by providing the information and referral support to families in order to access appropriate services and supports for their child in the community.
• Review SCS and me booklet with individuals yearly, as per SIPDDA.
• Establishes and maintains a positive working relationship with the individual, family and community partners
• Visits their assigned individuals on both a scheduled or unscheduled basis
• Attends relevant meetings as it relates to the provision of care for individuals.
• Initiates the Integrated Transition Planning Protocol with schools where applicable
• Participates in financial forecasting and budget development where applicable
• Reports to the Supervisor any areas of risk to the individual and or SCS
• Maintains the accuracy and integrity of information contained in client files and the agency’s database in accordance with established standards;
• Complies with all the policy and procedures of SCS
• Promotes awareness of SCS by participating in agency presentations to parent groups, schools and other agencies, as requested.
• Performs other duties as assigned.

Knowledge and Skills

• A minimum of 3 years of work within the developmental services sector
• A BSW, DSW, or SSW diploma educational background is required
• Excellent interpersonal skills.
• Must have strong analytical, reasoning, problem solving and facilitation skills.
• Knowledge of the services available for children and adults in the developmental sector
• Case management experience.
• Knowledge of the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 (SIPDDA) regulation 299/10, and the Child, Youth and Family Services Act (CYFSA) is a requirement.
• Proficiency in both official languages – written and spoken- is preferred.
• Excellent organizational and time management skills to meet scheduled deadlines.
• Excellent verbal and written communication skills.
• Strong strategic and critical thinking skills.
• Experience with budgeting and finance management is an asset
• Proficient in the use of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Internet.
• Must have a valid driver’s license and access to own vehicle for business travel.

Working Conditions

Work is normally completed within a standard office or home office but also requires some travel to attend meetings locally, regionally and provincially. There are frequent interruptions, tight deadlines and changes in priorities.

Accommodations

Service Coordination Support (SCS) has an accommodation process in place and provides accommodations for candidates and employees with specific needs. If you require specific accommodations, please contact the Human Resources Advisor of SCS so that we can make arrangements to provide appropriate accommodations for you.

As the ideal candidate you are a self-starter with excellent interpersonal skills who works well in a team environment.

SCS embraces diversity and equal opportunity in a serious way. We are committed to building teams that represents the communities we serve. All employment decisions are based on qualifications, skills and business need.