Chief Customer Experience & AI Innovation Lead

MNP Executive Search & Professional Recruitment; Toronto; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary

Group Benefits

Paid Time Off

Professional Development

Flexible Work Arrangements

Wellness Programs

Job summary

A leading fintech company based in Toronto is seeking a Director of Customer Experience to enhance customer interactions across all platforms. The ideal candidate will have over 7 years in customer experience leadership, proven success in cross-functional initiatives, and expertise in customer support systems like Zendesk and Salesforce. This role offers competitive salary and flexible work arrangements.

Qualifications

• 7+ years of progressive leadership experience in Customer Experience, Customer Success, or Operations.
• Proven success driving cross-functional CX initiatives.
• Hands-on expertise with support platforms like Zendesk or Salesforce.

Responsibilities

• Define and drive customer experience strategy aligned with business goals.
• Collaborate cross-functionally to address systemic customer issues.
• Monitor customer satisfaction and service quality trends across channels.

Skills

Customer Experience Strategy Development

Cross-functional Collaboration

Customer Support System Expertise

Analytical Skills

Stakeholder Management

Education

Bachelor’s degree in Business, Operations, or a related field

Tools

Zendesk

Salesforce

Job description

A leading fintech company based in Toronto is seeking a Director of Customer Experience to enhance customer interactions across all platforms. The ideal candidate will have over 7 years in customer experience leadership, proven success in cross-functional initiatives, and expertise in customer support systems like Zendesk and Salesforce. This role offers competitive salary and flexible work arrangements.