Director, Zendesk CCaaS: Enterprise CX & AI Transformation
TELUS Digital
14 days+
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Job summary
A leading digital consultancy seeks a Director for their Zendesk (CCaaS) practice. The ideal candidate will drive innovative implementations and partner with technology vendors to enhance customer experience. Responsibilities include P&L management, developing scalable delivery frameworks, and leading complex engagements with enterprise clients. Candidates should have 10+ years experience in contact center technology, strong leadership skills, and proven track records in practice leadership. A competitive salary package, including healthcare and performance bonuses, is offered.
Qualifications
- 10+ years of experience in contact center technology.
- Experience delivering Zendesk platform implementations preferred.
- 5+ years in practice leadership or P&L ownership.
Responsibilities
- Own P&L responsibility for the Zendesk practice.
- Develop and execute a practice strategy.
- Lead complex Zendesk engagements with enterprise clients.
Skills
Leadership
Communication
P&L management
Strategic thinking
Customer experience transformation
Project management
Education
Bachelor's degree
MBA or advanced degree
Tools
Zendesk
Amazon Connect
Job description
A leading digital consultancy seeks a Director for their Zendesk (CCaaS) practice. The ideal candidate will drive innovative implementations and partner with technology vendors to enhance customer experience. Responsibilities include P&L management, developing scalable delivery frameworks, and leading complex engagements with enterprise clients. Candidates should have 10+ years experience in contact center technology, strong leadership skills, and proven track records in practice leadership. A competitive salary package, including healthcare and performance bonuses, is offered.
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