AI-Driven Experience Strategist for Hybrid Toronto Role

Robertson & Company Ltd.; Toronto; Hybrid; CAD 68,191 - 97,120; Full time

Job summary

A leading financial institution seeks an experienced Experience Strategist to identify AI-powered opportunities and shape innovative strategies. This role focuses on enhancing marketing operations and streamlining workflows, requiring 5-7+ years in experience strategy or digital strategy. The ideal candidate possesses strong service design skills and visual communication abilities. The position is hybrid, based in Toronto, with a contract period of 6 months and a pay rate starting from $60 per hour.

Qualifications

• 5-7+ years in experience strategy, service design, or digital strategy.
• Proven ability to identify and shape AI enabled opportunities.
• Strong service design craft (journey mapping, blueprinting, JTBD, workflow analysis).
• Exceptional storytelling and visual communication skills.

Responsibilities

• Identify AI powered opportunities across wholesaler, marketer, and institutional operations workflows.
• Bring structure to ambiguous problem spaces.
• Shape near and future state experiences to unlock efficiency and value.
• Partner with cross functional teams to create insight-driven deliverables.

Skills

Experience strategy

Service design

Digital strategy

Storytelling

Visual communication

Tools

PowerPoint

Figma

Mural

Job description

A leading financial institution seeks an experienced Experience Strategist to identify AI-powered opportunities and shape innovative strategies. This role focuses on enhancing marketing operations and streamlining workflows, requiring 5-7+ years in experience strategy or digital strategy. The ideal candidate possesses strong service design skills and visual communication abilities. The position is hybrid, based in Toronto, with a contract period of 6 months and a pay rate starting from $60 per hour.