AI-Driven Experience Strategist for Hybrid Toronto Role
Robertson & Company Ltd.
Toronto
Hybrid
CAD 68,191 - 97,120
Full time
14 days+
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Job summary
A leading financial institution seeks an experienced Experience Strategist to identify AI-powered opportunities and shape innovative strategies. This role focuses on enhancing marketing operations and streamlining workflows, requiring 5-7+ years in experience strategy or digital strategy. The ideal candidate possesses strong service design skills and visual communication abilities. The position is hybrid, based in Toronto, with a contract period of 6 months and a pay rate starting from $60 per hour.
Qualifications
5-7+ years in experience strategy, service design, or digital strategy.
Proven ability to identify and shape AI enabled opportunities.
Strong service design craft (journey mapping, blueprinting, JTBD, workflow analysis).
Exceptional storytelling and visual communication skills.
Responsibilities
Identify AI powered opportunities across wholesaler, marketer, and institutional operations workflows.
Bring structure to ambiguous problem spaces.
Shape near and future state experiences to unlock efficiency and value.
Partner with cross functional teams to create insight-driven deliverables.
Skills
Experience strategy
Service design
Digital strategy
Storytelling
Visual communication
Tools
PowerPoint
Figma
Mural
Job description
A leading financial institution seeks an experienced Experience Strategist to identify AI-powered opportunities and shape innovative strategies. This role focuses on enhancing marketing operations and streamlining workflows, requiring 5-7+ years in experience strategy or digital strategy. The ideal candidate possesses strong service design skills and visual communication abilities. The position is hybrid, based in Toronto, with a contract period of 6 months and a pay rate starting from $60 per hour.