Head of Unified Operations & AI-First Scale

hireVouch; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A financial technology company in Toronto is seeking a Senior Director of Business Operations to unify front-line and back-office functions including Customer Support and Payments Operations. The ideal candidate will have over 10 years of leadership experience in fast-paced environments, with a focus on payments and risk. Responsibilities include building an operations model that leverages AI, ensuring operations readiness for launches, and driving efficiency through data-driven management. This position offers a clear pathway to a COO role.

Qualifications

• 10+ years of Business Operations or Operations leadership experience in B2C environments.
• Proven experience leading and scaling multi-function operations teams.
• Strong working knowledge of payments operations and reconciliation controls.
• Ability to partner with Product and Engineering for launches.
• Track record of using automation and AI to improve efficiency.

Responsibilities

• Build and lead a unified Operations organization across departments.
• Own launch readiness and drive cross-functional execution.
• Define strategy for an AI-first operations model.
• Ensure smooth payments operations and reconciliation oversight.
• Drive operational excellence through metrics and systems.

Skills

Business Operations leadership

Multi-function operations scaling

Payments operations knowledge

Data-driven decision making

Automation and AI utilization

Job description

A financial technology company in Toronto is seeking a Senior Director of Business Operations to unify front-line and back-office functions including Customer Support and Payments Operations. The ideal candidate will have over 10 years of leadership experience in fast-paced environments, with a focus on payments and risk. Responsibilities include building an operations model that leverages AI, ensuring operations readiness for launches, and driving efficiency through data-driven management. This position offers a clear pathway to a COO role.