Chef du Service Client — Leadership & Opérations Retail

Walmart Canada; Cowansville; On-site; CAD 22,000 - 32,000; Full time

Benefits offered by this job

Discount programs

Walmart Protection Plans

Charity initiatives

Associate training and development

Job summary

Walmart Canada in Cowansville, QC is seeking a Customer Service Manager to lead front-end operations and deliver exceptional service. You will supervise associates, ensure compliant procedures, and drive customer loyalty while maintaining efficient store performance.

The role emphasizes training, cash handling, loss prevention support, and coordinating shifts; flexibility for evenings, weekends and holidays is required, with a focus on safety and a positive shopping experience for customers.

Qualifications

• Age - 16 or older

Responsibilities

• Lead front end operations to deliver exceptional customer service and support a positive shopping experience.
• Ensure compliance with company programs and operational standards.
• Train associates on systems, procedures, and safety requirements.
• Oversee transactions, returns, and exchanges and verify processes are followed per guidelines.
• Monitor front-end coverage, coordinate breaks, and support outlying registers for efficiency.
• Promote company programs and initiatives, including credit services and discount programs.
• Be open to evenings, weekends and holiday shifts to meet business needs.
• Perform tasks such as standing, lifting up to 20 lbs (often) and up to 50 lbs occasionally.

Job description

Walmart Canada in Cowansville, QC is seeking a Customer Service Manager to lead front-end operations and deliver exceptional service. You will supervise associates, ensure compliant procedures, and drive customer loyalty while maintaining efficient store performance.

The role emphasizes training, cash handling, loss prevention support, and coordinating shifts; flexibility for evenings, weekends and holidays is required, with a focus on safety and a positive shopping experience for customers.