(CAN) Gérant du service à la clientèle

Walmart; Sept-Îles; Sur place; CAD 60 000 - 80 000; Plein temps

Résumé du poste

Walmart Canada in Sept-Îles seeks a Customer Service Manager to lead front-end operations, ensuring a high-quality shopping experience and customer loyalty. You’ll supervise frontline teams, uphold safety standards, and support a positive, efficient store environment.

The role emphasizes leadership, training, and collaboration with associates to resolve issues and maintain store performance in a fast-paced retail setting.

Description du poste

Position Summary…

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you’ll do…

WHAT YOU’LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and