Checker Dispatcher - London, ON

Transdev Ontario Manitoba; London; On-site; CAD 23,000 - 33,000; Part time

Benefits offered by this job

Employee benefits

In-office role

Employee training

Career growth opportunities

Work-life balance

Job summary

Voyago is seeking a Part-Time Dispatcher for the Checker Division in London, ON. You will coordinate driver dispatch, provide strong customer service, and support drivers in a fast-paced environment from our London office.

Reporting to the Operations Manager, you will handle client and driver communication, fill shifts, and resolve issues with proactive problem solving. This is a part-time, in-office role with evening/overnight shifts.

Qualifications

• High School Diploma or Equivalent; Emergency Telecommunications Graduate preferred.
• 1-2 years of Dispatch or Call Taking experience.
• Ability to work independently.
• Excellent problem-solving skills.
• Must multitask and shift priorities as needed.
• Proficiency in Outlook, Word and Excel.

Responsibilities

• You are responsible for the dispatch of drivers and providing accurate direction.
• You are responsible for a high degree of customer service.
• You thrive in a fast paced high stress environment.
• You will provide on-demand support to drivers.
• You will communicate with clients and drivers and work to fill all shifts.

Skills

Dispatch experience

Customer service

Multitasking

Problem solving

Communication

Education

High School Diploma or Equivalent

Emergency Telecommunications Graduate preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Voyago is hiring a Part-Time Dispatcher for our Checker Division in London, ON.

Reporting to Operations Manager, Dispatchers are responsible for providing a high degree of customer service while coordinating bookings. They identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.

Your Role

• You are responsible for the dispatch of drivers and providing accurate direction
• You are responsible for a high degree of customer service
• You thrive in a fast paced high stress environment
• You will provide on demand support to drivers
• You will communicate with clients and drivers and work to fill all shifts

The rate for this position is $20.50 per hour.

Shift: Saturday and Sundays (10:00PM to 6:30AM)

Requirements

Your profile

• High School Diploma or Equivalent; Emergency Telecommunications Graduate preferred
• 1-2 years of Dispatch or Call Taking experience
• Ability to work independently
• Excellent problem-solving skills
• Must have the ability to multitask and shift priorities as needed
• Proficiency in Microsoft programs such as Outlook, Work and Excel

Work Location

• This position is based in-office at our main building located at 535 Sovereign, London ON. Please note that remote work options are not available for this role.

Benefits

The Perks

• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We offer our employees opportunities to build their own experience within a local, global Group

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.