Billing Clerk

Voyago; London; On-site; CAD 43,000 - 44,000; Full time

Benefits offered by this job

Award Winning company

Comprehensive benefits packages

Professional development assistance

Global organization under Transdev

Job summary

Voyago in London, Ontario seeks a Billing Clerk to join the Accounting team. The role reports to the Billing Supervisor and handles all aspects of NEMT billing, from processing payments to reconciling statements, while addressing customer billing inquiries.

Ideal candidates have a college diploma and at least 2 years in a similar role, with strong Excel and MS Office skills. Schedule is Mon-Fri, 8:00 AM–4:30 PM, with a salary range of CAD 43,000–44,000.

Qualifications

• College diploma or equivalent is required.
• 2 years of experience in a similar role.
• Asset: accounting designation or equivalent experience.
• Strong verbal and written communication skills.
• Ability to handle multiple assignments and work independently.

Responsibilities

• Price and close NEMT rides and related tasks.
• Run checks (wait times/weekly/exceptions) and reconcile statements.
• Process and mail invoices; handle card payments and vouchers.
• Answer customer inquiries and issue credits/rebills.
• File and scan reports; maintain procedure binder.

Skills

Strong communication

Multitasking

Independent worker

Advanced Excel

Microsoft Office

Education

College Diploma or Equivalent

Tools

Excel

Word

PowerPoint

Job description

Voyago is currently recruiting for a Billing Clerk in London, Ontario.

Your Role

Reporting to the Billing Supervisor, and working closely with the Accounting team, the Billing Clerk is responsible for processing all aspects of Checker processing, NEMT ride closeouts, and related reports while answering all customer inquiries regarding billing discrepancies.

Primary Responsibilities:

Billing

• Price and close NEMT rides
• Run the wait time/weekly/exceptions proof
• Reconcile NEMT Independent Contractor statements
• Add cash trips to NEMT Independent Contractor debit memos
• Processes C/C payments for Checker invoices
• Mail Checker invoices to PAP/Corporate customers
• Processes and reconciles third party credit card account changes daily and email/fax receipts
• Creates and prices Checker invoices
• Add/adjust Checker Independent Contractor transactions

Customer Service

• Answer customer inquiries – via phone, e-mail, fax and in person
• Issue credits/rebills for patient pay disputes
• Checker invoice adjustments
• Answer Independent Contractor questions
• Sends vouchers monthly for accounts that have requested

Administrative

• File and scan Transfer Call Reports for medical trips
• Update and maintain procedure binder
• File and scan third-party vouchers

Annual Salary range: $43,000 - $44,000

Schedule: Monday to Friday, 8:00AM - 4:30PM

Your Profile:

• You possess a College Diploma or Equivalent
• You possess the minimum requirement of 2 years of experience in a similar role
• Your recognized accounting designation or equivalent experience is an asset
• You have strong verbal and written communication skills
• You enjoy working in a fast-paced environment
• You have the ability to handle multiple assignments at the same time and ability to work independently
• You have strong Microsoft Office Experience with Word and PowerPoint and advanced Excel working knowledge
• You can provide a Clean Criminal Record Search

The Perks

• We are an Award Winning company
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We offer assistance in professional development
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.