School Bus Dispatcher, Carp ON Split Shift

Voyago; Carp; On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Free Parking

Casual dress code

B license upgrade

Comprehensive benefits for full-time

Job summary

Voyago is recruiting for a School Bus Dispatcher in Carp, Ontario. The role focuses on dispatching drivers, coordinating routes, and delivering high-level customer service in a fast-paced setting.

Responsibilities include managing driver communications via radio, maintaining timeliness, and handling incident reporting. The position runs year-round with split shifts and requires flexibility, a valid Ontario G license, and a clean driving record.

Qualifications

• Dispatch experience in transportation or service industry.
• Ability to use a radio to communicate with en route drivers.
• Excellent time and stress management skills.
• Strong multi-tasking and prioritization.
• Initiative to solve problems and access data.
• Ability to follow a procedural flowchart to meet obligations.
• Strong customer service experience.
• Computer literacy with MS Office (Word and Excel).
• Clear understanding of the transportation industry.
• Ontario G license and clean driving record and criminal check.
• Knowledge of Ottawa and surrounding areas.
• Clear, concise English communication.

Responsibilities

• Dispatch drivers to various routes on a timely basis.
• Arrange routes and driver resources to cover contracted routes during illness/holidays.
• Handle customer service calls, recurring rides and event coordination.
• Report incidents as required and maintain driver communications.
• Alert drivers to road closures and delays to keep students on time.
• Pull and manage a variety of reports per supervisor's directive.
• Coordinate scheduling for vehicle maintenance as needed.
• Answer phones, fax, and email professionally.

Skills

Dispatch experience

Radio comms

Time management

Multitasking

Problem solving

Customer service

MS Office

English fluency

Geography Ottawa area

Tools

MS Word

MS Excel

Job description

Voyago is currently recruiting to fill an existing vacancy for 1 School Bus Dispatcher based in Carp, Ontario.

Reporting to the General Manager, the Schools Dispatcher is responsible for the dispatch of drivers and providing accurate direction. The role also includes providing a high degree of customer service in a fast-paced work environment.

• Split shift hours
• Ensure dispatch and driver operations are in accordance with established standards.
• Creatively arrange routes and driver resources to ensure contracted routes are covered for driver illness and holidays.
• Customer Service Calls, Recurring rides & Special event co-ordination.
• Incident reporting
• Dispatch drivers to various routes on a timely basis.
• Alert drivers to road closures and other delays
• Identify all runs and drivers active on routes are on time to ensure no students are left behind
• Manage and pull a variety of reports as per the Dispatch Supervisor’s directive
• Manage and assist with scheduling vehicle maintenance as required
• Answer phones, fax, and email correspondence in a professional and courteous manner
• This full time role runs year round, and it not defined by the school calendar. Summer or school holiday hours may vary and may NOT be split shift as a result.
• Dispatchers receive a 2 week holiday pro-rated the first year.

Your Profile:

• You have Dispatch experience within the transportation or service industry or related education
• You are able to utilize a radio to listen to, respond to and communicate effectively with all en route drivers
• You have Excellent time and stress management skills
• You are a multi tasker who can prioritize several urgent and important tasks
• You take initiative to solve problems and search out the data needed to do so
• You are able to accurately follow a flowchart of procedures to meet corporate and legal obligations
• You have Strong proven customer service experience
• You are Computer literate and have software experience in MS Office (MS Word and Excel)
• You have a clear understanding of the transportation industry
• You Possess a valid Ontario G license
• You are able to Provide a Clean drivers abstract
• You are able to Provide a Clean criminal record search
• You have a good Geographic knowledge of the City of Ottawa and surrounding areas
• You are able to communicate effectively with clear, concise and excellent English. This is mandatory for safety of our drivers and students.

Your location

Due to the split shift it is best that you live close by the Cardevco Rd yard, Carp.

There is no public transportation to this area. You will need a reliable means of transportation to work in all weather.

Attendance and timeliness are of the essence. The ability to be flexible with work hours in response to changing company needs is required.

The Perks:

Full time hours that fall in line with School Bussing Split Shift (approx. 6:30am to 10:30am and 1:00pm to 5:00pm)

By joining the Voyago Student Transportation team in Ottawa West, you’ll find

We offer a competitive hourly pay of $23.50/ hour - and an extra $1.00 per hour if you hold an Ontario B Class License.

We have Free Parking

We have a Casual work dress environment

• We offer free B license upgrade to our dispatchers
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, and a great company perks program
• We have a $1000 Employee Referral Bonus Plan for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.