Channel Account Manager

Trend Micro; Ottawa; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading cybersecurity firm is seeking a Channel Account Manager in Ottawa to oversee strategic relationships with Canadian channel partners in the healthcare sector. This position involves executing business plans to drive revenue growth and collaborating with partner leadership and sales teams. Candidates must have over 7 years of relevant experience, extensive healthcare compliance knowledge, and fluency in French. The role offers competitive compensation with benefits, including a group benefits program and a wellness incentive program.

Benefits

Group benefits program with health and dental coverage

Retirement Savings Programs with company match

Tuition Assistance

Paid Time Off

14 Annual Holidays

Qualifications

• 7+ years of experience in channel sales or account management, preferably in cybersecurity and healthcare.
• Extensive knowledge of healthcare compliance frameworks like HIPAA and HITRUST.
• Ability to travel up to 30% for onsite meetings and events.

Responsibilities

• Develop and execute a strategy for Canadian channel partners.
• Build relationships with executives and sales leaders.
• Drive partner-sourced opportunities and deal registrations.
• Deliver tailored enablement programs and training.
• Monitor performance metrics and ensure ROI.

Skills

Relationship management

Healthcare compliance knowledge

Risk management

Communication skills

Channel sales

Fluency in French

Education

Bachelor's degree in Business Administration or related field

Job description

Position Summary

This Channel Account Manager will own Trend Micro’s strategic relationship with Canadian channel partners. This role is responsible for developing and executing business plans, driving revenue growth, and positioning Trend Micro as the preferred cybersecurity partner for enterprise organizations served by Trend Micro’s premier partners. The individual will collaborate with partner leadership, sales teams, and technical specialists to deliver joint solutions that address evolving security challenges including compliance, data protection, and risk management.

Responsibilities

• Develop and execute a comprehensive strategy for Trend Micro’s Canadian channel partners.
• Build and maintain relationships with executives, sales leaders, and technical influencers.
• Drive partner‑sourced opportunities, deal registrations, and pipeline growth within healthcare accounts.
• Deliver enablement programs and training tailored to each partner’s vertically driven teams.
• Collaborate on joint marketing initiatives and events to increase visibility and demand generation.
• Monitor performance metrics and ensure ROI on investments and programs.
• Act as a trusted advisor for each partner’s customers, providing insights on cybersecurity trends and best practices.
• Coordinate with Trend Micro’s internal teams to support the channel’s strategic goals and accelerate growth.

Qualifications

• Proven experience managing partner‑specific relationships or similar large reseller partnerships in healthcare.
• Extensive knowledge of healthcare compliance frameworks and cybersecurity requirements (HIPAA, HITRUST, NIST).
• Strong understanding of healthcare procurement processes and risk management priorities.
• Excellent communication and relationship‑building skills at all organizational levels.
• Minimum 7+ years of experience in channel sales or account management, preferably in cybersecurity and healthcare.
• Bachelor’s degree (Business Administration or related field preferred).
• Ability to travel up to 30% for onsite meetings and events.
• Must speak French.

What We Offer You

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Group benefits program with health and dental coverage
• Telehealth Virtual Health Services
• Life Insurance
• Short & Long Term Disability
• Pre‑partum, maternity, parental and medical leave
• Critical Illness Insurance
• Mental Health Wellness Program
• Wellness Incentive Program
• Retirement Savings Programs with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work‑life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Trend Micro Canada has been recognized as one of the National Capital Region's Top Employers. If you're curious to learn more, discover why joining Trend Micro could be the perfect career move for you.

Be Passionate. Be Innovative. Be a Trender.

No sponsorship will be provided for work permit applications or renewals for this position now or in the future.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.