Change Management & Enablement Lead

Air Canada; Dorval; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian airline is seeking a Change Management Lead to spearhead the adoption of service identity across its branches. The successful candidate will develop comprehensive change strategies, facilitate workshops, and design enablement programs to ensure effective cultural transformation. Candidates should have relevant experience in complex operations and strong stakeholder engagement skills. Join us to contribute to a vibrant team committed to enhancing passenger aviation experiences.

Qualifications

• 3-5+ years of experience leading change initiatives in complex environments.
• Proven experience leading cultural transformation in operations.
• Experience using data to monitor adoption and adjust strategies.

Responsibilities

• Develop and execute change strategies for service identity adoption.
• Design change enablement programs for frontline teams.
• Monitor adoption and engagement metrics to course-correct.

Skills

Stakeholder engagement

Change management

Communication planning

Facilitation

Cultural transformation

Education

Bachelor’s degree in Business or related field

Advanced degree or certification in Change Management

Job description

A leading Canadian airline is seeking a Change Management Lead to spearhead the adoption of service identity across its branches. The successful candidate will develop comprehensive change strategies, facilitate workshops, and design enablement programs to ensure effective cultural transformation. Candidates should have relevant experience in complex operations and strong stakeholder engagement skills. Join us to contribute to a vibrant team committed to enhancing passenger aviation experiences.