CCR-Care Coordinator

Lifemark; Kamloops; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Care Coordinator to enhance patient experiences and streamline clinic operations. This role involves managing patient intake, coordinating appointments, and providing top-notch administrative support. The ideal candidate will possess exceptional customer service skills and a knack for organization, ensuring that every patient feels welcomed and well-informed. Join a team committed to inclusivity and equity, where your contributions will make a real difference in the lives of patients. If you thrive in a dynamic environment and are passionate about health care, this opportunity is perfect for you.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service and communication skills are essential.

Responsibilities

• Coordinate patient intake and scheduling appointments efficiently.
• Provide excellent customer service and administrative support.

Skills

Customer Service Skills

Telephone Etiquette

Organizational Skills

Communication Skills

Data Entry Skills

Adaptability

Education

High School Diploma or equivalent

Tools

Computer Software

Job description

Care Coordinator – Lifemark Health Group

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service with all patients, team members, and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

1. Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
2. Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
3. Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
4. Coordinate scheduling of patient appointments and maintain the patient’s medical record.
5. Collect payment at the time of service.
6. Track coverage for all funding streams to ensure approval.
7. Complete data entry and billing.
8. Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail, and faxes.
9. Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies

1. High School Diploma, G.E.D. or equivalent.
2. Excellent customer service skills and telephone etiquette.
3. High degree of organizational skills and ability to prioritize and multi-task.
4. Excellent communication (verbal/written) and interpersonal skills.
5. Strong computer and data entry skills.
6. Flexible and adaptable to change.
7. Experience in a Physiotherapy clinic an asset.

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca.

Visit and Apply today! Visit www.lifemark.ca/careers