Casual Customer Care Coordinator

Johnston Group Inc.; Winnipeg; Vor Ort; CAD 21.000 - 30.000; Teilzeit

Benefits dieser Stelle

Remote work hardware

Flexible schedule

Training in Winnipeg

Weekday training hours

Zusammenfassung

Johnston Group is hiring a part-time, remote Customer Care Associate to respond to client inquiries about benefits plans, coverage, eligibility, and claims by phone and email. The position is casual with flexible hours (3 to 35 hours per week) and requires comprehensive Winnipeg training (8:00 a.m.–4:00 p.m., Monday–Friday).

Applicants must be 18+, eligible to work in Canada, and reside in Winnipeg or surrounding area.

Qualifikationen

• Proven customer service skills with empathy and solutions-focused support.
• Excellent verbal and written communication; clear, professional explanations.
• Strong active listening, de-escalation, and problem-solving.
• Attention to detail; follow policies and procedures when processing claims.
• Comfortable navigating multiple systems while communicating via phone, email, chat.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Commitment to confidentiality and privacy; identify and escalate potential fraud.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Previous customer service experience is an asset.
• Bilingual French is considered an asset.

Aufgaben

• Respond to customer inquiries about benefits plans, coverage, eligibility, and claims via phone and email.
• Stay up to date on procedures and policy changes; ensure privacy and compliance.
• Identify and report potential fraud to Audit team.
• Participate in ongoing training.

Kenntnisse

Customer service

Communication

Active listening

Attention to detail

Privacy & confidentiality

Multitasking

MS Office

Adaptability

Work independently

Teamwork

Tools

CRM systems

Jobbeschreibung

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member ofCanada’s Best Managed Companiesand was named one ofManitoba’sTop Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

Our Customer Care team serves as the first point of contact for our clients. For many, this will be their first experience with Johnston Group, and our goal is to consistently exceed expectations by delivering industry-leading customer service.

This is a casual position, offering flexible, as-needed hours while providing the opportunity to gain experience across Customer Care operations.

In this role, you will respond to customer inquiries related to benefits plans, coverage, eligibility, and claims through phone and email.

You will also be responsible for staying up to date on procedures and policy changes, maintaining strict adherence to privacy and compliance standards, participating in ongoing training, and identifying and reporting potential fraud to the Audit team.

• Remote position (hardware provided).
• schedule: work between 3 and 35 hours per week (after completing training).
• Flexible training options: minimum 20 hours per week during training, scheduled Monday through Friday from 8:00 AM to 4:00 PM.
• Must be available for comprehensive training in Winnipeg (weekdays, between the hours of 8:00am- 4:00pm)

To be eligible for this part‑time casual arrangement you must be:

• At least 18 years of age.
• Legally eligible to work in Canada.
• Living in Winnipeg or surrounding area for the full duration of your work term.

Qualifications :

• Proven customer service skills with a commitment to empathetic, solutions‑focused support (contact centre experience is an asset).
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.
• Strong active listening, de‑escalation, and problem‑solving skills to resolve inquiries efficiently.
• High attention to detail and accuracy, with the ability to follow policies, procedures, and plan provisions when processing claims.
• Comfortable navigating multiple systems while communicating with customers (phone, email, and chat) in a fast‑paced environment.
• Ability to manage competing priorities, meet time‑sensitive deadlines, and stay organized while working independently and as part of a team.
• Strong commitment to confidentiality and privacy requirements; able to identify and elevate potential fraud/abuse concerns appropriately.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Previous customer service experience (inbound contact centre, retail, or hospitality) is considered an asset.
• Bilingual French is considered an asset.

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at [e-mail] or by phone at 204-786-0421.