Hybrid Customer Care Coordinator - Service Excellence

Johnston Group Inc.; Winnipeg; Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Johnston Group Inc. is seeking a Customer Care Coordinator for an 18-month term in Winnipeg, MB. This role handles phone, email, and chat inquiries about plan information, coverage, status, and eligibility for disability and health claims, with comprehensive training provided.

Successful candidates will bring strong communication, exceptional service skills, and the ability to multitask in a fast-paced environment while supporting clients across insurance products and benefits administration.

Qualifications

• Outstanding verbal and written communication skills.
• Experience in inbound contact center, retail, or hospitality.
• Strong customer service and active listening skills.
• Ability to multitask while using multiple computer programs.
• Experience with insurance or group benefit plans is considered an asset.

Responsibilities

• Respond to incoming phone, email, and chat inquiries about plan information, coverage, status, and eligibility for disability, dental and extended health care claims.
• Provide information and guidance on coverage and claims processing.
• Maintain professional and empathetic customer interactions with high service standards.
• Receive extensive training and knowledge development to support clients.

Skills

Clear communication

Customer service

Multitasking

Active listening

Professionalism

Decision making

Job description

Johnston Group Inc. is seeking a Customer Care Coordinator for an 18-month term in Winnipeg, MB. This role handles phone, email, and chat inquiries about plan information, coverage, status, and eligibility for disability and health claims, with comprehensive training provided.

Successful candidates will bring strong communication, exceptional service skills, and the ability to multitask in a fast-paced environment while supporting clients across insurance products and benefits administration.