Bilingual Risk Assessment and Reporting Analyst

Johnston Group Inc.; Winnipeg; Hybrid; CAD 52,000 - 76,000; Full time

Job summary

Johnston Group Inc. is seeking a Bilingual Risk Assessment and Reporting Analyst based in Winnipeg, MB. The role focuses on rate assessments, renewals, and ad hoc reporting, with a strong emphasis on bilingual (English/French) communication with the advisor network.

The position requires analytical acumen, Excel proficiency, and a collaborative approach in a hybrid Winnipeg office setting three days per week. Excel testing will be part of the interview process.

Qualifications

• Fluency in English and French (oral and written).
• Experience in customer service or client-facing role.
• Strong mathematical, analytical, logical and problem-solving skills.
• Proficient with MS Office and strong Excel skills.
• Ability to analyze data and apply guidelines to make recommendations.
• Legally eligible to work in Canada.

Responsibilities

• Conduct rate assessments for new and existing businesses per guidelines.
• Address advisor inquiries re rates, renewals, and plan designs in English and French.
• Generate ad hoc reports for advisor inquiries as required.
• Support the annual renewal process as needed.
• Maintain and update benefit booklet wording.

Skills

Bilingual English/French

Analytical thinking

Excellent communication

Time management

Attention to detail

Team player

Customer service experience

Organizational skills

Tools

MS Office

Excel

Job description

Bilingual Risk Assessment and Reporting Analyst

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’sTop Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

This role serves as a key liaison with advisors to assist in rate assessments, renewals and ad hoc reporting. This position will require both strong analytical and communication skills providing exceptional service to our advisor network, while building and maintaining positive relationships with our advisor network.

As the successful candidate, you will be responsible for assisting advisors with determining rates for new and existing businesses, providing support in the renewal process, creating ad hoc reports and being involved in the creation and maintenance of booklet wording. Communication with advisors in both English and French through both email and telephone is a key component of this role.

*Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.

*The interview process will include Excel testing

Duties and responsibilities:

• Conduct rate assessments for new and existing businesses while adhering to established guidelines.
• Respond to advisor inquiries regarding rates, renewals, and plan designs in both English and French
• Generate ad hoc reports for advisor inquiries as required
• Support the annual renewal process as required
• Maintain and update benefit booklet wording

Qualifications:

• A positive attitude and an eagerness to learn new programs and skills
• Outstanding verbal and written communication skills with fluency in French and English (oral and written)
• Previous experience working in customer service or client-facing role
• Strong mathematical, analytical, logical and problem-solving skills
• Ability to analyze data and apply established guidelines to make accurate recommendations and decisions
• Proficient in MS Office and strong Excel skills
• High level of attention to detail and accuracy
• Strong time management and multitasking skills to handle high volumes
• Ability and willingness to learn new technology, programs and processes
• Effective and well-developed organizational skills
• Strong team player, able to work independently, exercise judgment and make informed decisions
• Experience in employee benefits and underwriting considered an asset
• A strong understanding of the Chambers of Commerce Plan is an asset

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at [e-mail] or by phone at 204-786-0421.