Customer Care Coordinator (18 Month Term)

Johnston Group Inc.; Winnipeg; Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Johnston Group Inc. is seeking a Customer Care Coordinator for an 18-month term in Winnipeg, MB. This role handles phone, email, and chat inquiries about plan information, coverage, status, and eligibility for disability and health claims, with comprehensive training provided.

Successful candidates will bring strong communication, exceptional service skills, and the ability to multitask in a fast-paced environment while supporting clients across insurance products and benefits administration.

Qualifications

• Outstanding verbal and written communication skills.
• Experience in inbound contact center, retail, or hospitality.
• Strong customer service and active listening skills.
• Ability to multitask while using multiple computer programs.
• Experience with insurance or group benefit plans is considered an asset.

Responsibilities

• Respond to incoming phone, email, and chat inquiries about plan information, coverage, status, and eligibility for disability, dental and extended health care claims.
• Provide information and guidance on coverage and claims processing.
• Maintain professional and empathetic customer interactions with high service standards.
• Receive extensive training and knowledge development to support clients.

Skills

Clear communication

Customer service

Multitasking

Active listening

Professionalism

Decision making

Job description

Customer Care Coordinator (18 Month Term)

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’sTop Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service.

Our team ensures that all incoming calls, emails, and chats are responded to with extraordinary levels of customer service and in the most professional manner possible. Only those candidates who have a true passion for delivering a superior customer experience should apply.

The successful candidate will be responsible for responding to incoming phone, email, and chat inquiries regarding plan information, coverage, status, and eligibility for disability, dental and extended health care claims. You will receive extensive training and product knowledge development.

* This position offers a hybrid/remote work model based out of our Winnipeg, MB office upon successful completion of full-time onsite training, conducted Monday to Friday from 8:00 a.m. to 4:00 p.m.

Qualifications:

• Outstanding verbal and written communication skills, ability to effectively convey information and build relationships
• Previous customer service experience (inbound contact center, retail, or hospitality)
• Exceptional customer service skills and strong active listening skills
• Ability to multitask and navigate multiple computer programs simultaneously while speaking on the phone
• Ability to act with care and professionalism in challenging or sensitive situations
• Demonstrated conflict resolution skills
• Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers
• Strong time management and multi-tasking skills
• Ability to stay composed and organized in a fast paced, high call volume environment
• Previous experience with insurance or group benefit plan administration and claims is considered an asset

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at [e-mail] or by phone at 204-786-0421.