Trainer & Quality Analyst (Maximum Benefit)

Johnston Group Inc.; Winnipeg; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

In-office three days per week

Job summary

Johnston Group is seeking a Trainer & Quality Analyst to develop and deliver training for the Maximum Benefit Team in Winnipeg, MB. The role includes coaching trainees, conducting quality reviews, and enhancing administrative processes to ensure accuracy and superior client service.

You will create training materials, revise guides, and assemble checklists to support ongoing learning, with a strong emphasis on feedback and continuous improvement in a hybrid work setting.

Qualifications

• 3–5 years of experience in a Trainer or related Adult Education position.
• Experience in group benefits or insurance industry is an asset.
• Exceptional time management and organizational skills.
• Demonstrated excellent oral and written communication skills.
• Ability to work closely on a one-on-one basis, in a team environment and self-motivated to work independently when required.
• Ability to adapt and generate effective solutions on situations/issues as they are presented.
• Detail oriented and well-developed analytical skills.
• Open to feedback and willing to make changes based on feedback provided.

Responsibilities

• Provide overall training for the Maximum Benefit Team and perform daily quality reviews of completed work requests.
• Develop and improve administrative processes and materials.
• Provide coaching and mentorship for trainees and existing team members.
• Conduct quality assurance reviews to ensure accuracy and high standards.
• Share feedback, offer targeted recommendations, and track trends to guide future training.
• Develop new training materials, revise guides, and create checklists to support ongoing learning.

Skills

Time management

Organizational skills

Oral and written communication

Team collaboration

Self-motivation

Adaptability

Analytical skills

Microsoft Office

Bilingual (English/French) asset

Tools

Microsoft Office

Job description

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member ofCanada’s Best Managed Companiesand was named one ofManitoba’sTop Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

The Trainer & Quality Analyst is responsible for providingthe overalltrainingfor the Maximum Benefit Team alongwith performing daily quality reviews on completed work requests.

Your daily activities will be diverse as you develop and improve administrative processes. You will provide coaching and mentorship for trainees and existing team members, conduct quality assurance reviews to ensure accuracy and high standards are consistently met. Then you’ll share feedback, offer targeted recommendations, and track trends to steer future training. This will include developing new training materials, revising guides, and creating checklists to support ongoing learning.

The Trainer & Quality Analyst role is an essential component of the team as it ensures that proper training, tools, and supports are inplaceallowing the team to be successful in performing their job while providing our clients with excellent customer service.

*Hybrid working model based out of our Winnipeg, MB office, with three daysin-office per week.

Qualifications:

• 3 – 5 years of experience in a Trainer or related Adult Education position
• Experience in group benefits or insurance industry is an asset
• Exceptional time management and organizational skills
• Demonstrated excellent oral and written communication skills
• Ability to work closely on a one-on-one basis, in a team environment and self-motivated to work independently when required
• Ability to adapt and generate effective solutions on situations/issues as they are presented
• Detail oriented and well-developed analytical skills
• Open to feedback and willing to make changes based on feedback provided
• Proficient in Microsoft Office Programs
• Bilingualism (English/French) is an asset