Cashier Operations Lead — Customer-First Champion

Shoppers Drug Mart Inc.; Timmins; Hybrid; CAD 26,000 - 29,000; Full time

Job summary

Shoppers Drug Mart Inc. in Ontario, Timmins area is seeking a Cash Manager to oversee cash operations and lead cashier teams. You will interface with other store departments to meet objectives while delivering outstanding customer service.

The role emphasizes supervisory responsibilities, interview and hire cashiers, manage schedules, and train staff to ensure store standards and promotions are followed.

Qualifications

• Supervisory experience in a retail environment.
• Proven ability to handle cash and financial transactions.
• Strong customer service orientation and communication skills.
• Analytical mindset for cash office tasks and variances.
• Effective time management and organizational abilities.

Responsibilities

• Leads by example and ensures cashier staff adhere to CORE Values.
• Interviews and recommends final candidates for cashier hires.
• Ensures cashiers comply with Store Standards and policies.
• Schedules cashier staff hours, days off and vacations.
• Trains staff and provides ongoing coaching and feedback.
• Assists with performance reviews in collaboration with FSM.
• Delivers exceptional customer service beyond expectations.
• Promotes PC Optimum initiatives and weekly promotions.
• Manages cash office, banking duties and variance investigations.
• Monitors cash over/short and resolves discrepancies.

Skills

Supervisory experience

Retail cash handling

Customer service

Financial analysis

Time management

Communication skills

Job description

Shoppers Drug Mart Inc. in Ontario, Timmins area is seeking a Cash Manager to oversee cash operations and lead cashier teams. You will interface with other store departments to meet objectives while delivering outstanding customer service.

The role emphasizes supervisory responsibilities, interview and hire cashiers, manage schedules, and train staff to ensure store standards and promotions are followed.