Cashier Manager: Lead Cash & Customer Service

Shoppers Drug Mart Inc.; Edmonton; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. is seeking a Cash Manager to oversee the Cash Department and ensure exceptional customer service across store operations in Edmonton, Canada. You will manage cashier staffing, training, promotions and adherence to store standards while coordinating with other store departments to achieve objectives.

The role emphasizes leadership, loss prevention, and financial accuracy with a focus on delivering strong service and compliance in a busy retail environment.

Qualifications

• Supervisory and labour management experience.
• Experience with retail/grocery and cash handling.
• Superior interpersonal skills.
• Efficient time management ability.
• Financial analysis ability.
• Strong verbal and written communication skills.
• Effective organization and planning skills.
• Commitment to providing exceptional customer service.

Responsibilities

• Leads by example and ensures cashier staff demonstrate CORE Values.
• Interviews and recommends final candidates for hiring cashiers.
• Ensures cashiers complies with all Store Standards.
• Schedules cashier staff hours, days off and vacations within established guidelines.
• Trains employees in job functions and provides on-going coaching and instructions.
• Assists with completing performance reviews of cashier staff in conjunction with the FSM.
• Ensures exceptional customer service is provided beyond expectation.
• Ensures employees present proper image to the public in accordance with Uniform Policy.
• Promotes all company initiatives of PC Optimum, fundraising with customers and employees.
• Is responsible for cash focused promotions/offers.
• Ensures all cashiers are aware of weekly promotions and scanning code of practice.
• Ensures lottery trays are to standard, locked, follow legislative lottery policy.

Skills

People leadership

Cash handling

Customer service

Communication

Time management

Financial analysis

Job description

Shoppers Drug Mart Inc. is seeking a Cash Manager to oversee the Cash Department and ensure exceptional customer service across store operations in Edmonton, Canada. You will manage cashier staffing, training, promotions and adherence to store standards while coordinating with other store departments to achieve objectives.

The role emphasizes leadership, loss prevention, and financial accuracy with a focus on delivering strong service and compliance in a busy retail environment.