Email Tool Administrator

CoFoMo Inc.; Montreal (administrative region); Hybrid; CAD 65,000 - 100,000; Full time

Job summary

COFOMO Inc. in Montreal, QC is seeking an experienced IT Infrastructure Specialist to provide level 2 support for messaging, collaboration, and device management.

You will monitor and optimize Exchange, Teams, and Intune environments while ensuring security and governance controls. The role requires strong PowerShell scripting, AD administration, and the ability to operate in a bilingual (French/English) Canadian context.

Qualifications

• Five+ years in complex IT infrastructure environments.
• Experience in level 2 support for messaging and collaboration.
• Proficient with Microsoft Exchange on-premise and cloud.
• Familiar with Microsoft Teams administration.
• Experience with Intune (MDM).
• Experience with IronPort in support/ops context.
• Proficient in Active Directory including GPOs, scripting & troubleshooting.
• Strong PowerShell for automation & administration.
• Experience managing incidents & service requests.
• Knowledge of Windows Server, DNS, and basic networking.
• Fluency in French and English for daily tasks.

Responsibilities

• Provide level 2 technical support for messaging, collaboration and MDM.
• Monitor messaging infrastructures and apply corrective actions during incidents.
• Perform change management: patches, upgrades, DR tests, releases.
• Collaborate with support teams for coverage and knowledge transfer.
• Improve reliability, capacity, performance of infrastructures.
• Maintain documentation on business continuity and disaster recovery.
• Coordinate incident resolution with stakeholders.
• Communicate changes/incidents to users and teams.
• Produce dashboards and reports related to service levels.
• Ensure security controls and IT governance compliance.
• Develop and improve IT procedures and monitoring mechanisms.
• Participate in on-call rotations.

Skills

Microsoft Exchange administration

Teams administration

Intune MDM

Active Directory

PowerShell scripting

ITIL ITSM

Incident management

Networking basics

On-call experience

Bilingual FR/EN

Tools

IronPort

Tivoli Directory Server

F5 Load Balancers

Symphony

FireEye

Job description

With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job description<**span style=\"font-size:13.0pt\">Here's a brief overview of the tasks and responsibilities you'll have :*** Provide level 2 technical support to users for messaging, collaboration and mobile device management solutions;* Monitor messaging infrastructures and apply corrective actions in the event of an incident;* Perform change management activities, including patches, upgrades, disaster recovery tests, and releases;* Collaborate with support teams to ensure effective operational coverage and appropriate knowledge transfer;* Participate in the continuous improvement of infrastructures by optimizing the reliability, capacity, performance and quality of services;* Maintain operational documentation related to business continuity and disaster recovery;* Coordinate incident resolution and fulfillment of requests with relevant stakeholders;* Communicate relevant information to users and support teams during changes or incidents;* Produce performance indicators, dashboards and reports related to service levels;* Ensure compliance with security standards, operational controls and governance requirements;* Develop and improve procedures, IT controls and service monitoring mechanisms;* Participate in on-call rotations and intervene outside of normal working hours as required. **The profile you are looking for is as follows:** * Have a minimum of 5 years of experience in complex IT infrastructure environments;* Have experience in level 2 support in a messaging and collaboration environment;* Be proficient in Microsoft Exchange, on-premise and cloud environments;* Be familiar with Microsoft Teams and its administration;* Have experience with Intune (MDM);* Use IronPort (Cisco Email Security) in a support or operational context;* Be proficient in Active Directory, including GPOs, administration, scripting and troubleshooting;* Have an excellent command of PowerShell for automation and administration;* Experience managing incidents, service requests, and routine operations;* Have participated in change management activities in critical environments;* Know the Windows Server environment;* Understand network infrastructures, including LAN/WAN environments, DMZs, firewalls, and F5 load balancers;* Be familiar with Microsoft DNS services and Windows 10 and Windows 11 environments;* Master ITIL processes and ITSM tools;* Experience in monitoring, supporting and continuously improving critical infrastructure;* Demonstrate an ability to operate in an international or matrix environment (an asset);* Know Tivoli Directory Server (an asset);* Experience with FireEye (an asset);* Know Symphony (an asset);* Experience in business continuity (BCP) and disaster recovery (DR) (an asset);* Experience in SLA management, dashboard production and reporting (an asset);* Demonstrate knowledge of IT security and infrastructure governance (an asset);* This position requires fluency in French and English for daily tasks, understanding documentation, and professional communication with customers, suppliers, and colleagues across Canada. French and English language skills are essential, both oral and written.