Carrier Capacity Representative

Dynamic Connections; Burlington; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

Company-paid laptop and phone

Professional development courses

Team-building events

Job summary

Dynamic Connections in Burlington, Ontario is looking for a Carrier Capacity Representative to strengthen carrier partnerships within the reefer division. In this role, you will ensure service excellence while driving business growth through strategic sourcing and effective negotiation. Ideal candidates possess strong communication skills and a results-oriented approach.

We value self-motivation and a relentless drive to succeed, offering a competitive benefits package and opportunities for professional development in a vibrant, inclusive culture.

Qualifications

• Proven ability to build and maintain strong relationships with carriers.
• Customer-first mindset for service delivery.
• Self-motivated and results-oriented.

Responsibilities

• Source and negotiate with carriers for partnerships.
• Ensure accurate dispatching and record-keeping.
• Monitor and solve issues with carrier performance.

Skills

Carrier relationship building

Negotiation skills

Communication skills

Problem-solving abilities

Tools

Transportation Management System (Revenova)

Job description

Who are we?

Dynamic Connections is a leading North American third‑party logistics company that provides integrated solutions for our customers. Dynamic Connections creates, sells and executes intelligent logistics solutions that provide peace of mind and seamless movement of our customer’s products. Our consistent service and communication make us an extension of our customers, and provides them with a seamless, stress‑free transportation experience.

At Dynamic Connections, we treat our employees like we treat our customers — with honesty, integrity, and respect. We enjoy working together and making sure every day counts. We love doing team building activities like painting nights, axe throwing, intramural sports, potlucks and more. We have a positive, transparent, and entrepreneurial culture. Your success is our success.

Who We’re Looking For

We tackle complex logistics challenges while trying to simplify the lives of our customers. We are seeking a Carrier Capacity Representative to join our reefer division. In this role, you will be responsible for building and maintaining strong carrier relationships while supporting the sales and operations teams. This role requires a proactive, driven individual who thrives in a fast‑paced environment and takes pride in delivering solutions, building lasting partnerships, and contributing to the long‑term success of our team. Transportation is a fast‑paced environment; things change quickly in our world, so we look for individuals who thrive on customer success and love an opportunity to tackle problem solving head‑on!

To Be Successful in This Role, You Have:

• The drive to actively source, negotiate, and grow carrier partnerships that support business growth and align with company financial targets.
• A customer‑first mindset—working hand‑in‑hand with sales and operations to deliver best‑in‑class service.
• A proven ability to build and maintain strong relationships with carrier dispatchers and internal teams.
• Accuracy and efficiency in dispatching loads, completing administrative duties, and updating tools like our transportation management system in a timely manner.
• Strong problem‑solving skills to proactively identify potential issues, create solutions, and elevate when necessary.
• Excellent communication skills, both written and verbal, with the confidence to negotiate rates and influence outcomes.
• A results‑oriented approach, demonstrated through meeting daily targets for quotes, pre‑calls, and tenders, as well as driving year‑over‑year carrier growth.
• Self‑motivation and accountability—your job isn’t done until the job is done.
• A relentless desire to win, go above and beyond, and inspire your team through commitment and perseverance.

What you will do, day to day:

• Strategic Sourcing & Lane Development
• Capacity Procurement: Proactively identify and qualify asset‑based carriers to service recurring lanes and project freight.
• The “Buy” Strategy: Execute purchasing strategies that improve margin consistency. You aren't just covering loads; you are buying capacity at the right price point to ensure long‑term profitability.
• Negotiation & Pricing Support
• Rate Negotiation: Negotiate standing orders and dedicated pricing with carriers, moving relationships from transactional spot‑rates to contract rates.
• Benchmarking: Monitor market indices (DAT, FreightWaves, etc.) to ensure our procurement costs remain competitive.
• Operational Excellence (For Sourced Lanes)
• Carrier Accountability: Ensure carriers you onboard adhere to service requirements for the specific lanes they service (tracking, equipment quality, on‑time performance).
• CRM / TMS Management: Maintain impeccable records in our TMS (Revenova), ensuring carrier profiles, lane preferences, and rate history are accurate and actionable for the broader team.
• Troubleshooting: Act as the primary escalation point for strategic carriers you manage, solving high‑level issues that threaten the relationship.

Our Pledge to You and What We Offer:

• We offer a competitive benefits package; you will receive a company‑paid laptop computer and an iPhone along with a company‑paid phone plan.
• We believe deeply in your success. We offer professional development courses and the opportunity to develop your career with Dynamic Connections. We are committed to your professional growth and strive to promote from within.
• We are backed by a private equity firm, Shore Capital; this offers deep stability and support. We regularly access training, knowledge sharing and resources to ensure you are operating at the peak of your game. Shore provides training and development as well as regular events.
• Our culture is vibrant. We host regular team‑building events, have monthly team lunches and believe in rewarding and incentivizing our team fully for their ongoing commitment. We honour our team through prizes, perks and regular raffles and events. You can check out our blog for our latest team events and to learn more about our team here: http://www.dynamicconnections.com/blog/

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.