Transportation Manager

OPENLANE; Nisku; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Benefits package

RRSP/401K match

Paid time off

Tuition reimbursement

Volunteer day

Disability & life insurance

Job summary

OPENLANE is seeking a Transportation Manager to lead vehicle logistics operations and drive efficiency across our Canada market. You will oversee an internal driver pool, dispatch, and carrier relationships at our VLCs, coordinating daily drive-away and transport services for customers.

The ideal candidate has 3–5 years in logistics with prior supervision, strong organizational and communication skills, and comfort using Google Suite.

Qualifications

• 3-5 years of related experience in logistics or dispatching.
• 3-5 years supervisory experience.
• Tech-savvy with Google Suite.
• Excellent interpersonal, leadership and communication skills.
• Ability to stay calm and diplomatic in dispute situations.
• Autonomous, proactive team player with strong time management.

Responsibilities

• Provide day-to-day leadership, supervision, training, and development to the logistics team.
• Manage staffing, scheduling, and timekeeping for pickup and delivery orders.
• Attract, engage, and retain talent while ensuring safety procedures are understood.
• Serve as primary transportation contact for the local VLC, addressing customer concerns.
• Monitor costs and KPIs to forecast spend and performance.
• Ensure safe, efficient movement of fleet vehicles and adherence to SLA standards.
• Promote a safe work environment and support change-management initiatives.

Skills

Leadership

Organizational skills

Communication

Team supervision

Google Suite

Dispute resolution

Education

Post-secondary education preferred

Tools

Salesforce

Five9

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company

Building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company

Helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company

Accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

We’re Looking For

Transportation Manager

We are seeking a Transportation Manager with experience in managing vehicle logistics and driving operational efficiency. You will be part of a dynamic team responsible for logistics services in your assigned market. You will be involved in coordinating the daily operations of drive-away and sublet transport services for vehicles to/from our customers at the Vehicle Logistics Centers (VLCs). In this role, you will have the opportunity to use your experience in logistics, management, and customer service. The ideal candidate will have 3-5 years’ experience in logistics and managing teams.

Who You Will Work With

• Reporting to the Director, Logistics Operations, this role will collaborate with the market logistics team on a daily basis.
• You will also collaborate with Vehicle Logistics Center (VLC) operations and customer support teams in your assigned region on a regular basis.
• You will oversee a team of drivers, administrative clerks, dispatchers and supervisors (if applicable).

You Are

• Organized. Comfortable working in a fast paced environment, and can stay organized when handling multiple tasks.
• Detail-oriented. Ensure a high degree of accuracy in your tasks, in accordance with our customer and company requirements.
• Team-oriented. Support your team with the day to day, and willing to jump in where needed to assist.
• Engaging. Build strong relationships, with your team and with your customers.
• A Culture-Builder. Create and sustain a high trust team culture that embraces and values people’s talents, diversity, and contributions to OPENLANE’s goals.

You Will

• Provide day-to-day leadership, supervision, training, and development to the logistics team, including managing the internal driver pool and overseeing carrier dispatching, compliance, and claims.
• Manage team staffing, scheduling, and timekeeping to ensure adequate coverage for pickup and delivery order volume.
• Attract, engage, and retain talent, ensuring all employees are thoroughly familiar with safe work processes and operating procedures.
• Serve as the primary transportation contact for the local Vehicle Logistics Center (VLC), resolving customer concerns and setting a high standard of satisfaction.
• Be accountable for the market's financial performance, using KPIs and standardized reports to monitor spending, manage costs, and forecast against actuals.
• Manage the safe, efficient, and profitable movement of fleet lease, factory, and consignment vehicles by ensuring all processes meet or exceed SLA standards.
• Promote a safe work environment by ensuring department-specific safety tasks are completed in accordance with the safety program.
• Support initiatives by engaging in their development, deployment, and change management.

Must Haves

• 3-5 Years’ of related experience in a logistics or dispatching role
• 3-5 years supervisory experience
• Tech-savvy, and comfortable using Google Suite
• Excellent interpersonal, leadership and communication skills
• Ability to maintain calm and diplomatic in dispute resolution situations
• Autonomous, self-driven, proactive and a team player
• Excellent organizational, time management and prioritization skills with the ability to juggle demands and meet deadlines

Nice To Haves

• Related post-secondary education preferred
• Proficient in Google applications
• CRM experience (SalesForce, Five9 preferred)
• Experience in software support or automotive knowledge preferred
• Bilingual (English/French) is an asset

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!