Administrative Support Control Tower

Purolator Inc.; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Purolator Inc. is seeking a Control Tower Administrative Support to ensure seamless handling of all Linehaul and asset movements. You will track shipments, coordinate with carriers, and manage incidents to maintain timely deliveries across our network.

Ideal candidates will have a college degree in transportation or logistics, 4–5+ years in logistics roles, and strong communication skills. This full-time, on-site role supports the national Control Tower team and Healthcare recovery initiatives.

Qualifications

• College degree in transportation or logistics preferred.
• Experience in transportation or logistics roles is advantageous.
• Strong communication and organizational skills required.

Responsibilities

• Book and adjust Linehaul movements in SAP TM & FMC.
• Monitor customer directs and empty assets in the network.
• Create and support incidents by case management.
• Provide updates on high priority shipments.
• Coordinate movements of internal/external assets.
• Liaise with carriers to ensure on-time arrival.
• Mediate and resolve disputes between local operations and outside carriers.
• Follow procedures and directions from the manager.
• Coordinate with Healthcare team, terminals, and third parties to initiate healthcare recovery.

Skills

Communication

Leadership

Innovation

Change management

Relationship building

Verbal communication

Written communication

Proficient with Windows tools

Bilingual English/French

Problem solving

Education

College degree in transportation or logistics

Equivalent experience in logistics

Tools

Outlook

Word

Excel

ECHO

SAP TM

Job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The Control Tower Administrative Support acts to ensure we are fulfilling all request and actions pertaining to Amazon, Customer Directs, CP rail ordering, carrier assets, and Healthcare recovery. The role is responsible for long- and short range planning, analyzing and resolving network issues, and assisting the overall network operations.

Responsibilities

Tracking

• Bluerock tracking on All Linehaul trips
• Trip Tracking
• Rail Container Ordering
• Amazon and Customer direct
• Purolator and Vendor’s Empty Asset tracking and follow-up
• H+ recovery

Communication

• Pre-alert destinations of potential delays or disruption
• Alert Amazon and Customer direct delays to terminal
• Advise terminals and customer on empty trailer asset and removal.

Duties

• Book and adjust Linehaul movements in SAP TM & FMC
• Responsible for monitoring the customer directs and empty assets in the network
• Creates and supports incidents by case management
• Provide updates on high priority shipments
• Coordinate the movements of internal/external assets
• Liaison directly with carriers to secure requirements on time arrival
• Mediate and resolve any disputes between local operations and outside carriers
• Follows procedures, work instructions and other directions from the manager
• Coordinate with the Healthcare team, terminals, and third parties to initiate healthcare recovery

Education

• College degree in field such as transportation or logistics studies or relative equivalent experience is preferred

Experience

• 5 years or more experience in a similar role in the transportation or logistics industry preferred
• 4 years' experience with data preparation, diagnostics, trending, and written/ verbal communication preferred
• 4 years' experience building strong working relationships with Operations team members at all levels across
• Flexibility to work varied shifts

Qualifications

• Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building and leadership
• Familiarity with PCL and/or Linehaul-type operations an asset
• Knowledge of Linehaul routes and heavy equipment as asset
• Knowledge of aircraft/aviation an asset
• Detailed oriented and strong organizational skills
• Bilingualism - French/English an asset
• Excellent communication skills, both verbal and written
• Proficient computer skills - Outlook, Word and Excel required
• Knowledge of ECHO and ability to Triage issues within ECHO
• Detailed oriented and strong organizational skills
• Strong administrative and multi-tasking skills

Language Requirement:

Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 576 - NHO

Working Conditions

Office Environment

Reports to:

Manager Control Tower National

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [e-mail] .

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.