Account Manager

Dynamic Connections; Burlington; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Company-paid laptop

Latest iPhone and phone plan

Monthly bonus structure

Professional development courses

Job summary

Dynamic Connections is seeking an Account Manager to join its operations team in Burlington, Canada. In this role, you will be responsible for tracking shipments, quoting prices, and delivering exceptional customer service. The ideal candidate thrives in a fast-paced environment and enjoys problem-solving.

We offer a full-time role with a competitive benefits package, professional development opportunities, and a monthly bonus structure. If you have strong communication skills and a passion for logistics, we want to hear from you!

Qualifications

• Ability to work in a fast-paced, time-sensitive environment.
• Tenacious and resilient in facing challenges.
• Exceptional communication skills for building relationships.

Responsibilities

• Track shipments and provide updates to customers.
• Quote prices and dispatch logistics service providers.
• Ensure a best-in-class customer experience.

Skills

Customer relationship management

Problem-solving

Communication skills

Proficiency with Microsoft Office Suite

Attention to detail

Tools

Salesforce

Job description

About Dynamic Connections

Dynamic Connections is a leading North American third‑party logistics company that provides integrated solutions for our customers. Dynamic Connections creates, sells and executes intelligent logistics solutions that provide peace of mind and seamless movement of our customer’s products. Our consistent service and communication make us an extension of our customers, providing them with a seamless, stress‑free transportation experience.

We treat our employees with honesty, integrity and respect. We enjoy working together and making sure every day counts. We have a positive, transparent, and entrepreneurial culture. Your success is our success.

Account Manager Role

As an Account Manager, you’ll join a large operations team that provides dedicated support to our portfolio of customers. Day‑to‑day, you will be responsible for tracking shipments for customers, pricing and quoting shipments, dispatching logistics service providers, and providing customers with a best‑in‑class customer experience. Transportation is a fast‑paced environment; things change quickly in our world, so we look for individuals who thrive on customer success and love an opportunity to tackle problem solving head‑on.

If you are competitive, hardworking, and an enthusiastic person who is looking for a challenging and upbeat work environment, then we want you.

Key Requirements

• Ability to work in a fast‑paced environment where work is time sensitive in nature
• You are tenacious; you don’t give up when faced with a challenge, you thrive in seeing successful resolutions and outcomes
• Good judgement and strong problem‑solving skills
• Experience in a customer facing role, your customers are important to you
• Exceptional communication skills: you will build customer relationships and ensure customer needs are heard and delivered upon
• Strong computer skills and proficiency with Microsoft Office Suite

Bonus Points

• Experience in the logistics or transportation industry
• Exposure to Salesforce and other industry related software

Success Qualities

• Exceptional attention to detail. This is your most important quality; you catch errors and discrepancies…better yet, you find them before they become mistakes!
• High energy – like us, you’re always on and working at a fast pace. This is a fast‑moving industry, and our workplace is equally fast paced. We are deadline driven since logistics is time sensitive
• Self‑starting – you don’t need or want anyone watching over you and motivating you, as you’re self‑motivated, every day, to the best that you can be.
• Highly collaborative – you’re always looking for ways that you can help your teammates be successful and ensure success for our customers.
• Relationship builders – you care about your customers, and that will come across in all your interactions. You’ll foster strong and long‑term relationships with them by treating their business like your own business.

Benefits and Growth

• This is a full‑time permanent position working with our Dynamic ‘Green Team’ in our vibrant and bright Burlington office. You’ll work in our office full time collaborating with our team
• We offer a competitive benefits package; you will receive a company‑paid laptop computer and the latest iPhone along with a company‑paid phone plan
• We have a monthly bonus structure where you see the results of your efforts quickly. If you’re a high performer, there is potential for promotion as early as 9–12 months on the job, with significant runway to grow within the organization
• We believe deeply in your success. We offer professional development courses and the opportunity to develop your career with Dynamic Connections. We are committed to your professional growth and strive to promote from within
• We are backed by a private equity firm, Shore Capital; this offers company growth and development. We regularly assess training, knowledge sharing and resources to ensure you are operating at the peak of your game. Shore provides training and development as well as regular events

Additional Information

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Equal Opportunity Employer

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

Bonus Structure

We have a two‑part bonus structure for this role.