Cannabis Retail Shift Lead - Customer Experience Champion

Sundial; Fort McMurray; On-site; CAD 30,000 - 41,000; Full time

Benefits offered by this job

EFAP

Health benefits

Dental coverage

Paid vacation

Employee discounts

Flexible scheduling

Job summary

Value Buds is looking for a Keyholder / Shift Lead for our cannabis retail team in Fort McMurray. You will be the face of our brand, ensuring a welcoming customer experience and supporting daily store operations, including merchandising and inventory control.

You’ll lead by example, assist customers with product recommendations and cannabis education, operate the POS, and verify IDs to ensure regulatory compliance.

Qualifications

• Previous retail, customer service, or hospitality experience.
• Strong communication and a customer-first attitude.
• Cannabis selling certification is required or expected.

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Support daily operations including merchandising and store upkeep.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves, receive deliveries, and complete basic inventory checks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Retail experience

Customer service

Hospitality experience

Communication skills

Education

Selling It Right

SellSafe

CRTP

CRWTP

CanSell

Job description

Value Buds is looking for a Keyholder / Shift Lead for our cannabis retail team in Fort McMurray. You will be the face of our brand, ensuring a welcoming customer experience and supporting daily store operations, including merchandising and inventory control.

You’ll lead by example, assist customers with product recommendations and cannabis education, operate the POS, and verify IDs to ensure regulatory compliance.