Cannabis Retail Keyholder & Customer Champion

SNDL Inc.; Nisku; On-site; CAD 40,000 - 55,000; Full time

Job summary

Nova Cannabis Inc. is seeking a dedicated Keyholder for the Value Buds Nisku location in Nisku, AB. You will ensure the store is well-presented, drive sales, and provide excellent customer experiences while mastering cannabis product knowledge.

The role requires strong customer service, retail or hospitality experience, and compliance with Alberta cannabis regulations. You will work closely with store management to maintain a welcoming environment and ensure smooth daily operations.

Qualifications

• Minimum, 2-years of customer service experience.
• Minimum, 2-years of retail and/or hospitality experience.
• Cannabis, liquor or healthcare experience is preferred.
• Must complete and pass a Criminal Record Check.
• Working knowledge of regulations pertaining to selling cannabis in Alberta.

Responsibilities

• Greet customers and build relationships to understand needs.
• Educate customers about cannabis products, strains and consumption methods.
• Participate in merchandising and promotional activities.
• Maintain product knowledge and stay updated on industry trends and regulations.
• Complete transactions and adhere to cash and Loss Prevention procedures.
• Monitor inventory and restock as needed.

Skills

Customer service

Communication

Teamwork

Problem solving

Reliability

Education

High School Diploma

SellSafe certification

Qualified Cannabis Worker certification

Job description

Nova Cannabis Inc. is seeking a dedicated Keyholder for the Value Buds Nisku location in Nisku, AB. You will ensure the store is well-presented, drive sales, and provide excellent customer experiences while mastering cannabis product knowledge.

The role requires strong customer service, retail or hospitality experience, and compliance with Alberta cannabis regulations. You will work closely with store management to maintain a welcoming environment and ensure smooth daily operations.