Cannabis Retail Customer Experience Specialist

SNDL Inc.; Burlington; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Employee product discounts across ourB

EFAP program for all employees

Health and dental benefits for full‑t‑

Flexible scheduling

Job summary

Value Buds Maple Mews in Burlington is seeking a motivated Retail Sales Associate (Customer Experience Rep) to welcome customers, offer product recommendations, and help them navigate the cannabis category with confidence.

You’ll operate the POS, restock shelves, ensure ID checks comply with regulations, and contribute to a friendly, knowledgeable store environment. Prior retail or hospitality experience is valued; cannabis certification is preferred.

Qualifications

• Customer service experience in retail, hospitality, or similar settings.
• Strong communication and a customer-first attitude.
• Cannabis selling certification such as Selling It Right, SellSafe, CRTP, CRWTP, or CanSell.

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves and support basic inventory tasks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Customer service

Communication

POS operation

Cannabis certification

Tools

POS system

Job description

Value Buds Maple Mews in Burlington is seeking a motivated Retail Sales Associate (Customer Experience Rep) to welcome customers, offer product recommendations, and help them navigate the cannabis category with confidence.

You’ll operate the POS, restock shelves, ensure ID checks comply with regulations, and contribute to a friendly, knowledgeable store environment. Prior retail or hospitality experience is valued; cannabis certification is preferred.