Cannabis Retail: Customer Experience Pro

SNDL Inc.; Burlington; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

EFAP program

Employee discounts

Flexible scheduling

Career growth

Ongoing training

Job summary

SNDL Inc. is seeking a Retail Sales Associate – Cannabis (Customer Experience Rep) for Value Buds Maple Mews in Burlington. You’ll be the face of our brand, delivering friendly service and guiding customers through our cannabis products.

Responsibilities include product recommendations, cannabis education, operating the POS, restocking, and ensuring ID checks and regulatory compliance. We offer comprehensive training, team support, employee discounts, flexible scheduling, and growth

Qualifications

• Customer service, retail, or hospitality experience is an asset.
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell).
• Minimum age requirement based on province (18/19+).
• Ability to stand for extended periods and lift up to 40 lbs.
• Eligible to pass a Criminal Record Check.

Responsibilities

• Create a welcoming experience for every customer.
• Provide product recommendations and cannabis education.
• Operate the POS, handle payments, and issue receipts.
• Restock shelves and support basic inventory tasks.
• Ensure compliance with cannabis regulations, including ID verification.

Skills

Customer service

Retail

Hospitality

Strong communication

Cannabis selling certification

Age 18/19+

Job description

SNDL Inc. is seeking a Retail Sales Associate – Cannabis (Customer Experience Rep) for Value Buds Maple Mews in Burlington. You’ll be the face of our brand, delivering friendly service and guiding customers through our cannabis products.

Responsibilities include product recommendations, cannabis education, operating the POS, restocking, and ensuring ID checks and regulatory compliance. We offer comprehensive training, team support, employee discounts, flexible scheduling, and growth