(CAN) General Merchandise Team Lead

Walmart Canada; Smiths Falls; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Smiths Falls, ON is seeking an Associate to assist in General Merchandise leadership, respond to inquiries, and train associates while delivering high levels of customer service. You will plan department activities and assist on the sales floor as needed.

The role involves coordinating tasks, leading team huddles, managing scheduling, merchandising changes, safety, and supporting recruitment and growth of associates. Starting pay is CAD 21.20 per hour.

Qualifications

• Age – 16 or older

Responsibilities

• Provide excellent customer service by greeting customers and assisting with product selection.
• Coordinate daily tasks and delegate responsibilities to staff.
• Maintain General Merchandise presentation and merchandising displays.
• Lead daily Team Huddle and communicate updates to the store team.
• Review schedules and assign associates for coverage.
• Identify training opportunities and develop associates.
• Support safety and housekeeping; ensure displays are secure.
• Complete GTA/Workday tasks and support management.
• Assist coaching on performance and participate in recruiting.

Skills

Customer service

Leadership

Communication

Job description

Position Summary

Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You’ll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• Assesses the overall presentation of General Merchandise Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.20.

Le taux horaire minimum pour ce poste débute à 21.20.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

114 LOMBARD ST, SMITHS FALLS, ON K7A 5B8, Canada

Important Note

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