(CAN) General Merchandise Team Lead

Walmart Canada; Calgary; On-site; CAD 2,188,000 - 3,116,000; Full time

Job summary

Walmart Canada in Calgary is hiring for a General Merchandise role focused on customer service, merchandising, and team leadership. You will greet customers, promote products, and help with purchases while ensuring a positive store experience.

You will plan department activities, coordinate schedules, and lead team huddles to drive priorities. Training and coaching of associates are also key responsibilities, with a focus on safety and performance.

Qualifications

• Minimum age 16 or older.

Responsibilities

• Provide excellent customer service by greeting customers, promoting products, helping with purchases, and resolving issues.
• Plan and execute department activities based on workload and assist on the sales floor.
• Lead daily team huddle, set goals, and monitor productivity.
• Assign associates to cover shifts and manage availability tasks.
• Maintain clean, safe displays and merchandising standards.
• Support recruiting and training of associates.
• Complete GTA/Workday tasks and assist management.
• Assist in performance conversations and growth opportunities for associates.

Skills

Customer Service

Merchandising

Team Leadership

Scheduling

Training & Development

Communication

Tools

Workday

Job description

Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• Assesses the overall presentation of General Merchandise Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.25.

Le taux horaire minimum pour ce poste débute à 19.25.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

100-310 SHAWVILLE BLVD S E, CALGARY, AB T2Y 3S4, Canada

Important Note

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