(CAN) General Merchandise Team Lead

Walmart Canada; Fort Erie; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada is seeking a General Merchandise Support role at 750 GARRISON RD, FORT ERIE, ON. This position focuses on leading department processes, delivering high customer service, and coordinating tasks with the General Merchandise Coach and Store Management. The role involves teaching, training, and ensuring safety and presentation standards.

Minimum pay starts at $21.20 per hour. The position emphasizes teamwork, effective communication, and supporting recruiting and growth conversations

Qualifications

• Experience in customer service and retail environment.
• Ability to lead and coordinate tasks and communicate with team.
• Strong merchandising and training skills.

Responsibilities

• Provide excellent Customer Service by greeting customers and assisting with product promotions, locating merchandise, and resolving issues.
• Direct and coordinate task completion according to priorities; delegate and follow up on daily tasks.
• Assess department presentation and implement merchandising changes as needed.
• Communicate clearly with associates; lead daily Team Huddle and share updates and goals.
• Review schedules with the People Lead and adjust coverage.
• Assign associates for store-wide coverage and availability tasks.
• Identify training opportunities during tours and develop associates through teaching.
• Support safety and housekeeping, ensure displays are secure and debris-free.
• Complete GTA/Workday tasks and support management.
• Assist in performance conversations and growth discussions; support recruiting.

Skills

Customer service

Team coordination

Merchandising

Training

Communication

Tools

Workday

Job description

Position Summary...

Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do...

• 1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• 2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• 3. Assesses the overall presentation of General Merchandise Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• 4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• 5. Review completed schedules with People Lead.
• 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
• 7. Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed
• 8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• 9. Complete GTA/Workday tasks and supports Management.
• 10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.20.

Le taux horaire minimum pour ce poste débute à 21.20.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

750 GARRISON RD, FORT ERIE, ON L2A 1N7, Canada

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