(CAN) General Merchandise Team Lead

Walmart; Smiths Falls; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Smiths Falls, ON is seeking an energetic General Merchandise Associate to support department processes and customer service on the sales floor.

You will lead by example, assist with task delegation, merchandising presentation, and training of associates under guidance from the Store Management Team. This full-time role offers opportunities for growth and a competitive wage starting at CAD 21.20 per hour.

Qualifications

• Age – 16 or older
• Experience in customer service or retail is beneficial
• Ability to lead and coordinate tasks on the sales floor

Responsibilities

• Greet customers, promote products, locate merchandise and help with purchases
• Delegate tasks and monitor daily priorities from leadership
• Maintain department presentation and merchandising standards
• Lead team huddles, share updates, set goals and monitor productivity
• Support recruiting and training of associates and assist management

Skills

Customer service

Leadership

Communication

Merchandising

Job description

Position Summary…

Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do…

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
3. Assesses the overall presentation of General Merchandise Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
   5. Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
5. Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed
   8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
6. Complete GTA/Workday tasks and supports Management.
7. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.20.

Le taux horaire minimum pour ce poste débute à 21.20.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

114 LOMBARD ST, SMITHS FALLS, ON K7A 5B8, Canada

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