General Merchandise Team Lead

Walmart; St. Catharines; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart is seeking a frontline leader in the General Merchandise department at 525 Welland Ave, Lincoln Mall, St. Catharines, ON. You’ll guide daily activities, coach associates, and ensure outstanding customer service while supporting task completion and loss prevention.

Role involves directing tasks, leading shifts, and collaborating with the Store Management Team. A strong emphasis on training, merchandising, and safety helps deliver a consistent shopping experience for guests.

Qualifications

• Must be 16 years of age or older.
• Experience in customer service or retail is preferred.
• Ability to stand for extended periods and perform physical tasks as needed.

Responsibilities

• Provide excellent customer service by greeting customers, assisting with products, and resolving issues.
• Coordinate daily tasks and delegate work to team members to meet priorities.
• Monitor department presentation and implement merchandising updates as needed.
• Lead team huddles, communicate updates, set goals, and track productivity.
• Assist with scheduling, coverage, and availability across store areas.
• Support safety, cleanliness, and organization of the work environment; complete required logs.

Skills

Customer Service

Team Leadership

Training

Tools

GTA

Workday

Job description

Position Summary…

Assists in the leadership of the General Merchandise areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do…

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
3. Assesses the overall presentation of General Merchandise Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
   5. Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
5. Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed
   8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
6. Complete GTA/Workday tasks and supports Management.
7. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.20.

Le taux horaire minimum pour ce poste débute à 21.20.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

525 WELLAND AVE, LINCOLN MALL SC ST. CATHARINES, ON L2M 6P3, Canada

Important Note:

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