(CAN) Customer Service Manager

Walmart Canada; Sherbrooke; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Sherbrooke is seeking a Customer Service Manager to coordinate front end operations. This role is crucial in delivering exceptional customer service and ensuring compliance with operational standards. Ideal candidates will have strong leadership skills, be 16 years or older, and be able to handle multiple tasks in a fast-paced environment. This full-time position offers competitive pay at CA$15.00/hr.

Qualifications

• Age - 16 or older

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and associate concerns and provide guidance.
• Monitor all front end associates ensuring proper coverage.
• Provide training to associates on systems and company procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure all EAS systems are functioning properly.
• Prepare registers for opening and closing.
• Promote and oversee company-sponsored programs.

Job description

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Base pay range

CA$15.00 / hr - CA$15.00 / hr

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What You'll Do...

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register shutdowns, emergency codes, and theft prevention.
2. Handle customer and associate concerns and provide guidance as required.
3. Monitor all front end associates ensuring proper coverage, coordinating breaks, and assisting with register operations.
4. Provide training to associates on systems and company procedures, including scanning accuracy, productivity, programs, discounts, EAS system, and safety.
5. Oversee purchase, return, and exchange transactions, assist with error correction, provide approvals, and verify processes to meet company guidelines.
6. Ensure all EAS systems are functioning properly, including cashier deactivation and greeter issue handling, and complete related logs.
7. Prepare registers for opening and closing, support cashiers with change, maintain cash levels, and complete register audits.
8. Promote and oversee company-sponsored programs and initiatives, such as credit card services, protection plans, charity initiatives, and discounts.

Minimum Qualifications

Age - 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Location

4050 Boul Josaphat-Rancourt, Sherbrooke, QC J1L 3C6, Canada

Additional Information

If you are a current Walmart associate, please login to your Workday account and use the Find Jobs report to apply for this job.

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Job ID: R-2217187

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Retail, Manufacturing, and Retail Groceries

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