Call Centre Agent - Work at Home

NEPSE Trading; Canada; Hybrid; CAD 42,000 - 50,000; Full time

Benefits offered by this job

Health benefits after 3 months

Bonuses

Full-time employment

Job summary

NEPSE Trading is seeking a Call Centre Agent to work from home in Canada. The role involves outbound fundraising calls, donor engagement, and monthly giving solicitations, with a focus on world-class customer connections.

We offer permanent, full-time employment with 100% paid training and health benefits after 3 months, plus team activities and growth opportunities. Evening and occasional Saturday shifts are required.

Qualifications

• Minimum of 2 years' customer service experience.
• Experience in a call centre environment is preferred.
• Excellent communication and interpersonal skills.
• Able to work evenings and occasional Saturdays.

Responsibilities

• Make outbound calls to supporters to raise funds for causes.
• Welcome new donors and renew event participants.
• Invite donors to give monthly and provide excellent donor care.
• Represent charities professionally from a home-based setup.

Skills

Customer service

Call centre experience

Communication

Tools

Windows PC

High-speed internet

USB headset

Job description

Call Centre Agent - Work at Home $20.00-$24.00/hour + Benefits. We are a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged and extremely effective. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We hope they motivate you as well. If you are a mature sales or call centre customer service representative, come join our team of professional fundraising agents to elevate your career and use your skills to help make our world a better place. Quit your day job, come help us save the world!

Job Description:

Each day and each call can be different. We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do it. Inspire fundraisers connect with, laugh with and uplift the lives of our client's donors - even if just for a few moments. Their work goes beyond raising funds for some of the world's most worthwhile causes; it's about creating a human connection with every donor. They enjoy being able to deliver world-class results autonomously, while representing great causes and being part of a passionate team. This is a full-time, outbound, work-from-home position.

We Will Provide:

• $20.00 - $24.00 hourly w bonuses
• Permanent, full-time employment with consistent hours and growth opportunities
• 100% paid training and health benefits (at 3 months)
• Engagement with world-class charitable organizations
• Training opportunities, lunch-and-learns, workshops
• Team culture and activities, ice breakers, community events

You Should Provide:

• You love talking to people and are a great communicator
• You are looking for full-time hours, 40 hours a week
• Availability to work evenings (1:00PM - 10:00PM EST Mon -Thu, 10:00AM - 7:00PM EST Fri)
• Availability to work occasional Saturday shifts (10:00AM to 5:00PM)
• You are technically savvy and self-reliant
• A minimum of 2 years' customer service and call centre experience

Job Requirements:

• Newer-version Windows PC or laptop computer (Apple or Mac are not supported)
• High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
• A USB headset and webcam
• A professional work from home office space

If you are looking to be part of something bigger than yourself and to join a mature call centre team with opportunities to grow and support your peers; we would love to hear from you.

Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.

Inspire is committed to Employment Equity and Diversity.

We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class.

We welcome and encourage applications from persons with disabilities.

Accommodations are available upon request for candidates who participate in all aspects of the selection process.